Manager - DSMG
Tata Capital · Delhi · onsite · Posted 42d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
o Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action
o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
o Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceControlregulatorypoliciesCoordinationAgencySchedulemanagementLife InsuranceProject ManagementPortfolioSalesAcquisitionCustomer AcquisitioncompliancereconciliationInsurance
About Tata Capital
Tata Capital
NBFC
12.4k+
employees
2007
19 years old
Mumbai, Maharashtra
India
About
Tata Capital operates in the financial services sector, offering a diverse range of solutions including commercial finance, personal loans, and wealth management.
Industries
NBFCFinancial Services
Employee ratings
5,719 reviews
3.9/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
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