Manager - DSMG

Key Objective of the Job:

The key objective of the Territory Collections Manager role is to lead and manage the collection efforts within a specific territory. Responsibilities include optimizing collection processes, achieving collection targets, training and supervising collection agents, maintaining client relationships, and ensuring adherence to regulatory requirements and company policies.

Key Deliverables:

Collection Activity

• Achieve assigned collection target through CREs assigned to them
• Achieve assigned target on KPA parameters

Customer Relationship

• Maintain constant touch with specific customer groups who are difficult to reach through CREs
• Visit and meet customers

Managing Team

• Manage the team of CRE
• Should align individual work and performance with the broader team to achieve mutual outcomes

• Makes sure self and team adheres to the teams expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.

Document Management

• Ensure all collection documents are submitted correctly and on time

Audit Compliance

• Ensure strict audit compliance as per company norms for self and team

Managing Branch

• Ensure smooth functioning of branch collection without any issues
• Manage the repossession activity of the branch

Vendor Management

• Managing Vendors (Collection agency Repo agency)

Education Qualification:

Graduate

Specialized job competencies:

Functional Competencies

• Communication
• Negotiation Skill
• Market/Industry Knowledge
• Knowledge of Collection (Policy, Procedures Scheme)
• Computer and analytical skills

Behavioral Competencies

• Execution Excellence
• Customer Centricity
• People Leadership.

Hiring Parameters:

• Minimum
• years experience in handling commercial vehicle preferably in Bank in/NBFC industry
• Legal Knowledge would be an added advantage
• Should have computer knowledge (MS Excel, PowerPoint, Word)