Manager - DSMG

Key Deliverables:

Collection Activity

• Achieve assigned collection target through CREs assigned to them
• Achieve assigned target on KPA parameters

Customer Relationship

• Maintain constant touch with specific customer groups who are difficult to reach through CREs
• Visit and meet customers

Managing Team

• Manage the team of LREs/CREs/AMRs
• Should align individual work and performance with the broader team to achieve mutual outcomes

• Makes sure self and team adheres to the teams expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.

Document Management

• Ensure all collection documents are submitted correctly and on time

Audit Compliance

• Ensure strict audit compliance as per company norms for self and team

Managing Branch

• Ensure smooth functioning of branch collection without any issues
• Manage the repossession activity of the branch

Vendor Management

• Managing Vendors (Collection agency & Repo agency)