Manager - DSMG

- Ensure amounts collected from the customer are deposited in the branch within the specified timeline
- Ensure feedback from collection activity is properly updated in Collection System
- Adherence to Code of Conduct always
- Timely reporting of service issues to the supervisor
- Follow all related procedures/documentation wherever applicable
- Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc
- Closure of all customer escalations within applicable TAT
- Maintenance and timely update of the legal MIS
- Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.

- Timely implementation of legal tools
- Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
- Ensure that all the accounts are managed in a manner so that:
- Defined timelines are met
- Appropriate approvals are in place
- Continuous feedback given to the local Credit team
- Maintain relations with the law enforcement agencies for effective recovery of dues
- Ensure documentation of Foreclosure files as per checklist
- Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.

- Maintain stock of property as per applicable processes
- Maintain periodic Asset verifications reports.

- Ensure timely update of records for accountholders change of contact details
- Achieve targeted results through interface with internal as well as external stakeholders
- Conduct periodic Collection Agency Audit
- Exercise adequate control over Agency performance in terms of
- Recruitment & training of field collectors
- Managing agency and field collector productivity

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