Manager - Digital Operations
Catholic Syrian Bank · Kochi · onsite · Posted 44d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- The Manager - Digital Operations is responsible for overseeing reconciliation, settlement, chargeback, dispute management, and digital payment operations to ensure zero financial losses and minimal operational errors.
- The role ensures timely settlement processing, customer grievance redressal, compliance with regulatory requirements, implementation of operational changes, MIS and regulatory reporting, vendor governance, and continuous improvement through automation and process enhancements.
- The incumbent also manages merchant settlements, interchange claims, vendor performance, and adherence to RBI outsourcing guidelines.
Experience: 6 - 10 years
Qualification: Graduation/ Post-Graduation (Any specialization)
- Manage reconciliation, settlement, and chargeback processes to ensure accuracy and prevent financial losses.
- Oversee dispute management and ensure timely processing of customer debits, credits, and grievance resolution.
- Monitor operational controls, service standards, and turnaround times across digital operations processes.
- Drive automation initiatives and improve reconciliation accuracy and operational efficiency.
- Implement regulatory, business, and system-related changes within the operational environment.
- Ensure timely and accurate MIS, claims reporting, and regulatory reporting requirements.
- Manage relationships with payment networks, vendors, and service providers, ensuring adherence to agreed SLAs and contractual obligations.
- Conduct regular vendor reviews and ensure compliance with RBI outsourcing guidelines and internal policies.
- Oversee merchant payments, interchange claims, and settlement activities as per approved agreements and policies.
- Review operational processes, agreements, and controls to strengthen governance, compliance, and risk management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationdispute managementGrievance RedressalSettlementsRegulatory ReportingRisk Managementoperationscompliance
About CSB Bank
Catholic Syrian Bank
Banking
7.9k+
employees
1920
106 years old
Thrissur/Trichur, Kerala
India
₹6.7L PA avg
Avg at CSB Bank
About
Catholic Syrian Bank is positioned in the financial services sector, delivering a comprehensive range of banking products tailored for SMEs, retail, and NRI customers.
Industries
BankingFinancial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.7
Career growth
2.5
Work-life
2.8
Employees rate it well for
Compensation & Benefits32Overall Company32
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