Manager/Deputy Manager - Fraud Risk Management

Role & responsibilities:

This role would include the following responsibilities but will not limited to:

• Own and manage fraud risk strategies in Falcon / decisioning systems
• Rule creation, fine-tuning, and lifecycle management
• Develop controls for emerging fraud threats, including:
• Real-time transaction fraud (CNP, e-commerce, token-based payments)
• Behavioural anomalies & device intelligence
• Account Takeover (ATO) detection strategies
• First-party fraud & synthetic identity risk
• Continuously track strategy performance metrics:
• Fraud capture rate
• False positives / customer declines
• Approval rates & spend impact
• Lead data-driven strategy optimization using segmentation, risk scoring, and rule testing.
• Collaborate with analytics and data science teams for ML model deployment and enhancement.
• Drive customer experience vs fraud trade-off optimization.
• Evaluate and implement next-gen fraud tools (AI models, device fingerprinting, behavioural biometrics).
• Ensure compliance with regulatory, audit, and card network requirements.
• Provide strategic insights to senior management on portfolio risk posture and loss mitigation.
• Lead initiatives around real-time decisioning, orchestration, and adaptive controls.

Applicants should possess the following attributes:

• Excellent communication Skills
• Strong hands-on experience in Falcon strategy or equivalent platforms
• Deep understanding of rule engines and decision frameworks
• Fraud lifecycle and card transaction flows
• Digital payment ecosystem (UPI, wallets, tokenization)
• Strong analytical capability with SQL/data handling exposure
• Experience in balancing fraud prevention with customer experience
• Exposure to AI/ML-driven fraud strategies preferred
• Strong business acumen and senior stakeholder communication skills
• Strong SQL knowledge with an analytical background

Hands-on experience in managing card fraud operations and investigations