Manager, Deal Desk

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Deal Desk based in Canada.

This is a strategic commercial operations leadership role overseeing the Deal Desk function across reseller and direct customer portfolios. You will lead a team responsible for complex pricing, commercial structuring, RFPs, credit requests, and deal approvals. The role combines people leadership with hands-on commercial decision-making and governance. You will partner closely with Sales, Revenue Operations, Finance, and Legal to accelerate deal execution while protecting margins. You’ll help establish scalable processes, approval frameworks, SLAs, and pricing governance that support business growth. The environment is fast-paced and entrepreneurial, offering significant ownership and influence across the organization. This opportunity is ideal for a commercially minded leader who enjoys solving complex problems and enabling high-performing sales teams.

Accountabilities:: Lead the Deal Desk function and provide strategic oversight for non-standard pricing requests, complex reseller RFPs, credit requests, commercial agreements, and pricing amendments across global regions.

Establish and enforce Deal Desk SLAs, intake and triage standards, approval thresholds, escalation processes, and governance frameworks to ensure consistent and timely commercial decisions.

Act as the primary escalation point for complex commercial scenarios requiring senior-level judgment, balancing sales velocity, customer needs, commercial risk, and margin protection.

Lead commercial negotiations with Sales, resellers, and direct customers to structure and finalize non-standard pricing agreements, amendments, and deal terms.

Govern commercial pricing within CPQ and deal management platforms, including playbooks, approval workflows, quoting rules, and operational processes.

Partner with Revenue Operations to ensure deal structures are executable and aligned with commercial policies, while collaborating with Finance and Legal on agreements involving contractual or margin risk.

Lead, coach, mentor, and develop Deal Desk team members, providing clear direction, feedback, performance support, and career development opportunities.

Manage team capacity, budget, and headcount within approved parameters and contribute to annual planning and strategic initiatives.

Use commercial data, reporting, dashboards, and performance metrics to inform decisions and continuously improve Deal Desk effectiveness.

Requirements:

5–8 years of experience in Deal Desk, commercial pricing, commercial operations, or a similar function, preferably within a B2B SaaS or technology environment.

1–3 years of supervisory or people-management experience, ideally leading Deal Desk, pricing, or commercial operations teams and managing performance against SLAs.

Strong commercial acumen with demonstrated experience negotiating pricing and structuring complex commercial agreements.

Deep understanding of Deal Desk operations, including approval frameworks, SLA management, pricing governance, and commercial risk assessment.

Experience with CPQ or deal management platforms; experience with DealHub is an advantage.

Experience designing and implementing Deal Desk intake processes, approval workflows, escalation frameworks, and governance models.

Strong project management skills, with the ability to manage high-volume requests while progressing strategic initiatives simultaneously.

Excellent written, verbal, negotiation, and stakeholder-management skills.

Strategic and analytical mindset, with the ability to make sound commercial decisions under time pressure.

Strong cross-functional collaboration skills across Sales, Revenue Operations, Finance, and Legal.

Entrepreneurial mindset and comfort working in a flexible, relatively flat organizational environment.

Ability to work confidently with data and analytical tools, including spreadsheets, BI platforms, dashboards, and commercial performance reports.

Strong coaching and people-development capabilities, with a focus on accountability, continuous improvement, and team growth.

Benefits:

Competitive annual base salary: CAD $116,200–$155,000, depending on qualifications, experience, location, and market factors.

Flexible working arrangements supporting both remote and in-person collaboration.

Home office reimbursement program.

Competitive medical and dental benefits.

Retirement savings program.

Baby bonus and parental leave top-up program.

Online learning, professional development, and networking opportunities.

Electric vehicle purchase incentive program.

Opportunity to lead a critical commercial function within a fast-paced technology environment.

Significant autonomy and the opportunity to influence pricing governance, sales velocity, and commercial strategy.

Inclusive and collaborative workplace culture focused on innovation, diversity, and employee development.

Additional compensation components and perks may be available depending on eligibility.

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