Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.   About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

 

Job Description  

 

Job Title  

Manager   -   Data Analytics   (Ops & QA Practices Community)   -   Senior   Auditor   

Grade  

2 C  

Level  

Colleague  

Job Function  

Internal Audit  

Job Sub Function  

Internal Audit   -   Data Analytics   -   (Ops & QA Practices Community)  

Reports to  

In your role as an DA   Manager   (Ops & QA Practices Community)   -   Senior Auditor   -   within the Audit team   you’ll   be reporting into the   Assistant Vice President   in M&G   India  

Location  

Mumbai  

Business Area  

M&G   India  

Overall   Job Purpose  

At M&G our purpose is   to give everyone real confidence to put their money to work.   As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.     Through our behaviours of   telling   it like it is, owning it now, and moving it forward together   with   care and integrity;   we are creating an exceptional place to work for exceptional talent.  

 

The Role:  

Internal Audit is an independent,   objective , assurance function that is critical to meeting our business ambitions whilst also protecting the interests of our customers by ensuring that the internal control,   risk   and governance frameworks are always fit for purpose. We look beyond financial risks and statements to consider wider issues such as the organisation's reputation, growth, its impact on the environment and the way we treat our customers and employees.   

 

IA operations vision is to deliver operational processes and support IA to enable the function to achieve and   maintain   its aim of being a world class audit function .    To work under the direct supervision and guidance of the COO / Community Head /   Squad  Leads   / Operations and QA Managers and Vice President IA to achieve the following:  

 

This is   a   Manager -   Senior Auditor level role in the Internal Audit function for those with at least three to   seven   years’ experience in financial services   and/   or internal / external audit. The role is intended to bring the role holder up to the level where they have:   

a good base level of understanding in the workings of both a Financial Services Group and an Internal Audit function;   

a good understanding of the behaviours required to succeed in a respectful workplace where teamwork is essential;   

Developing and   maintaining   data analytics scripts, dashboards, and continuous monitoring solutions.  

Supporting AI and analytics initiatives currently being explored across Internal Audit.  

an ability to understand key operational processes and controls, and   identify   operational risks inherent within them;   

an ability to articulate effectively both orally and in writing; and,   

confidence to challenge assumptions and articulate findings to stakeholders.   

 

Accountabilities   /   Responsibilities  

Primary Key Responsibilities  

To work under the direct supervision and guidance of the Community Lead/ Head of Audit/ Senior Audit Manager and Operations Manager to   generally achieve   the following   mainly for   M&G Plc IA function and for the wider M&G   India .  

 

Audit Performance and Reporting  

Responsible for d eveloping and   maintaining   dashboards, data analytics scripts, and continuous monitoring solutions   for Internal Audit .  

Supporting AI and analytics initiatives currently being explored across Internal Audit.  

Development and maintenance of Audit Universe tool  

Define and   maintain   high stretching and leading quality operational standards.  

On time delivery of   devel opment for dashboards.  

Develop / maintenance of continuous monitoring solutions relating to   Reporting and preparation of   timely   analysis (budget vs. actual, time sheet monitoring, utilisation, scheduling)   

Maintenance and preparation of IA management team dashboard and committee / board / forum papers  

Responsible   for   maintaining   and   developing    data   quality check for IA data and ensure that data across IA is   accurate   and relevant. Ensure taxonomies, data in   TeamMate   / dashboard   is relevant,   accurate   and complete and aligned with MetricStream.  

Responsible for   developing solutions that   data across   TeamMate   and MetricStream and ensure reconciliation is   accurate .  

Ensure Dashboard,   Data   and systems for IA to meet operational standards  

Ensure documentation of operational policies and procedures for IA team.   

Review and regularly update the information on share drive (intranet, historical records (past Audit Committee packs), as well as people information knowledge   

Quarterly tracking and reporting on delivery status and Plan amendment forms for entire IA   

Lead and support the IA team in IA transformation plan and strategic initiatives.  

Accommodating and enabling annual audit plan supply and demand process as well as refresh of the audit plan .    Supporting analysis underpinning the annual plan.   

Ensure documentation of operational policies and procedures for IA team.  

Lead aspects of the IA systems and liaise with the IT teams,   vendors   and various stakeholders.   

Measure, analyse and report performance against standards   

Design, creation, and embedding of skills database (skills needs, training needs).  

Continuously develop and deliver improvements to operational processes to drive higher performance  

On time delivery of regular MI including formal reporting (Dashboard: daily, weekly,   monthly   and periodic reporting, external reporting).   

Adherence to M&G plc various policies standards relevant to IA (team) are supported.  

Monitor and analyse market and professional developments to support the COO and QA Team in reviewing emerging practices to support change, ensuring that IA practices are at the forefront of leading practices  

Working closely and proactively with Operations manager, QA   manager   and COO  

Working with Squad and audit leads in the IA BU teams  

 

Business Partnering  

Discussing   and improving dashboard / Committee reporting and MI reported with affected stakeholders.   

Building relationships with stakeholders through acting with integrity, professionalism, and respect   at all times   to ensure that the Internal Audit function is seen in the correct light.  

 

Team Management   

Where managing staff on assignments set clear   objectives   and expectations; and provide meaningful assignment appraisals to help develop more junior staff.   

Assisting   and helping to train more junior members of the team in a constructive and productive manner.   

Providing constructive 360 feedback during audit and in post assignment debriefs and proactively seeking for feedback from colleagues in the function including from more junior colleagues.   

Develop a challenging but realistic personal development plan with your mentor manager.   

Developing   good professional   working relationships with colleagues behaving in a manner consistent with the Function’s Ways of Working document.   

Support effective time management and capacity planning, ensuring utilisation rates as per designated grade are achieved and timesheets are completed on time.   

 

Submissions  

Development and maintenance of   Management Information (MI), Dashboards,   D a ta Quality,   Scorecards, Presentations for the relevant stakeholders, Group Audit Committee and Group Risk Committee, BU/LU Audit Committee, other   committee’s , leadership   meetings   and senior management team meetings (e.g. audit plan WIP, status).  

Review of trend analysis, graphical representation, challenge the MI and follow up with the team on the actions  

Undertake ad hoc ‘mini projects ’,   involving   appropriate research   and planning, organisation of resources and tracking key deliverables and milestones  

Sensitive management of confidential and personal information  

Prioritise,   acknowledge   and distribute communications related to IA  

Establish and   maintain   administrative systems and processes, which ensure   appropriate document   storage and retrieval  

 

Audit Community   

Actively   participate   in any Audit Community to which you belong.   

Proactively seek learning opportunities to develop knowledge and experience either through training or assignments.   

Contribute   in   team activities and treat colleagues with respect to contribute to a positive team environment.   

Comply with   all mandatory conduct,   training   and disclosure requirements to help ensure that the Internal Audit function is not tarnished.  

Proactively  seek     learning  opportunities     to  develop     knowledge  and     experience  either   through     training or assignments.   

Support  the     development  of     the  Integrated     Assurance  function     by  collaboratively   working     together with   First and Second line   team to work on products/ dashboard   /review in an efficient and     effective way.  

Contribute and support the KCM for the Internal Audit team and create & continuously monitor     KCM, which will help to have a positive impact on the audit.  

Support and manage the data pipeline project.  

Develop skills and create an impact in our   day to day   work.  

Usage  of     Advanced  Analytics     used  to     test  complex     systems,  identify     trends,  correlations   and     predict patterns in the data sets received to   provide   greater insights  

To succeed you need to   demonstrate   the following qualities:   

be eager to learn, to take on new challenges, and to take ownership of your work;  

be able to build relationships to work collaboratively;   

be able to challenge, be challenged, and to value and respect the views of others;   

be willing to share your knowledge and ideas and ask for help when you need it;   

be able to review and process information quickly; and,   

be able to communicate clearly to meet the needs of your audience.  

 

Additional   Responsibilities :    

 

Lead/ support M&G   India   IA initiatives which will drive the IA function  

Support   in one of the   M&G   India   C ross functional   initiatives    

 

 

Key Stakeholder Management  

Internal  

M&G plc IA  

M&G   India   IA  

Business areas across the globe  

 

External  

Statutory Auditors and Business partners  

Industry Network / Audit Forums (IIA / ISACA / Data Analytics)  

Consultants  

 

Knowledge, Skills, Experience & Educational Qualification  

Knowledge & Skills (Must Have):  

3 +  years     of  hands - on  technical     experience  mining     and  analysing     data  using     databases  and   analytic software.  

Experience within the Financial Services Industry, with a focus on either insurance or investment management.  

Experience of working in an Audit environment or Internal Audit teams would be ideal.  

A strong working knowledge of SQL in a relational database environment.  

Experience in Microsoft Azure or AWS is an advantage.  

Knowledge of at least one of the following:   

Scripting languages   -   R, Python, Visual Basic  

Data visualisation tools such as Power BI, Tableau or QlikView  

Predictive modelling tools and statistical software such as R or SAS  

Machine Learning algorithms   -   Clustering, decision trees, neural networks, regression, NLP etc.  

Design and define metrics for service/business performance measurements.  

Design and develop NLP/predictive models and deploy on production.   

Ability  to     quickly  and     efficiently  assimilate     various  business     processes  and     translate  to   data analytics problem.  

Ability  to     work  effectively     across  a     large  team ,  understanding     the  team’s     role  in     the  overall   strategy of the Company.  

Desirable to have a good knowledge of the principles of auditing and their application to the business within a   risk based   audit   methodology .   

Good working knowledge of any internal control framework.  

Behavioural Skills  

Strong organisational skills to take ownership of agreed targets to enable efficient completion of audit projects  

An innovative mind-set and the ability to develop ideas which are implemented and have a positive impact  

Written and verbal communication skills   a must ; strong interpersonal skills essential.   Confidence & excellent communication.  

Must be able to multitask while managing both time and   work load  

 

Knowledge & Skills (Additional ) :  

Must be highly motivated with strong analytical skills, willing and able to learn new business and system processes quickly  

Good stakeholder management experience and ability to handle challenging discussions professionally  

 

Experience:  

3   to   7   years   of hands-on technical experience mining and analysing data using databases and analytic software.  

Experience within the Financial Services Industry, with a focus on either insurance or investment management.  

Experience of working in an Audit environment or Internal Audit teams would be ideal.  

A strong working knowledge of SQL in a relational database environment.  

Experience in Microsoft Azure or AWS is an advantage.  

Knowledge of at least one of the following:   

Scripting languages – Python, Visual Basic  

Data visualization tools such as Power BI, Tableau or QlikView  

Predictive modelling tools and statistical software such as R or SAS  

Machine Learning algorithms – Clustering, decision trees, neural networks, regression, NLP etc.  

Desirable to have a good knowledge of the principles of auditing and their application to the business within a   risk based   audit   methodology . Good working knowledge of any internal control framework.  

 

Educational Qualification:  

Degree and/or relevant professional qualification and/or relevant consulting or industry   expertise .  

M&G Behaviours relevant to all roles:  

Tell it Like it is:   Respectfully speaking up to create better ways forward – both direct and empathetic  

 

Own it Now:   putting your name on thigs with confidence to drive progress and results quickly  

 

Move it Forward Together:   Forming cross-functional teams to seize the right opportunities and solve real problems  

 

… With Care and Integrity  

 

 

 

 

 

 

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.