Manager - D365 Sales

Location: Ghansoli, Navi Mumbai

Job Purpose

The Functional Analyst will support the Product Owner of the solution in the day-to-day management, support, and continuous improvement of the Group CRM platform, digiSales, based on Microsoft Dynamics 365 Sales.

Role & Responsibilities

• Act as the functional expert for the Group CRM platform (Microsoft Dynamics 365 Sales - digiSales).
• Provide Level 2 support for incidents and requests escalated by the Service Desk.
• Analyze business needs and propose functional solutions aligned with business processes and platform capabilities.
• Participate in CRM-related projects by providing functional expertise, impact analysis, and implementation support.
• Support the Product Owner in backlog management, prioritization, and delivery of enhancements.
• Configure and maintain standard Dynamics 365 Sales functionalities.
• Coordinate testing activities and support solution validation before production deployment.
• Maintain application documentation, user guides, and knowledge articles.
• Collaborate with business stakeholders, Group IT teams, and external implementation partners in a global environment.
• Contribute to the continuous improvement, adoption, and governance of the digiSales platform.

Skills & Experience

• Strong experience with Microsoft Dynamics 365 Sales, Power Platform, and Dataverse.
• Good understanding of CRM and sales processes, including Lead, Opportunity, Account, and Pipeline Management.
• Experience in application support, business analysis, solution configuration, and testing.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently while collaborating with distributed international teams.
• Fluent in English.
• 5+ years of experience in a Functional Analyst, Business Analyst, CRM Consultant, or Application Support role.
• Experience in multinational environments and Microsoft certifications are considered an asset.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.