Manager - Customer Support
Awign Enterprises · Bengaluru · onsite · Posted 22d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
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Key Skills Competencies:
- Strong people and team management skills.
- Strong customer/user orientation with an empathetic and resolution-focused approach.
- Excellent verbal and written communication skills.
- Strong problem-solving and root-cause analysis capabilities.
- Ability to manage escalations and difficult user situations effectively.
- Strong stakeholder management and cross-functional coordination.
- Data-driven approach to identifying trends and improving support operations.
- Ability to develop and improve SOPs, processes and support workflows.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong ownership and ability to independently drive issues to closure.
- Ability to identify opportunities for process improvement, automation and self-service.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationFocusoperational supportRoot Cause AnalysisProcess Improvementteam managementCross Functional CoordinationmanagementStakeholder Management
About Awign Enterprises
Awign Enterprises
Internet
350
employees
2016
10 years old
Bangalore / Bengaluru, Karnataka
IN
₹5.9L PA avg
Avg at Awign Enterprises
About
Awign is India’s largest work fulfillment platform for enterprises. We work with multiple large enterprises to “gigify” their core business functions and save on fixed costs.
Industries
Internet
Employee ratings
10 reviews
3.7/ 5
Culture
2.0
Career growth
2.2
Work-life
1.8
Employees rate it well for
Overall Company37Company Culture36
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