Manager - Customer Support & Service Delivery/P2P

Manager- Customer Support and Service Delivery/P2P

1. Customer Support and Service Delivery Leadership - Critical

2. Global Stakeholder management - Critical

3. Team building, Organizational transformation, and Change Leadership - Critical

4. AI, Automation, and digital transformation - Critical

5. Procure to Pay and accounts Payable expertise - Good to have

6. Enterprise systems, Customer support Platforms and Governance - Good to have

- Proven experience leading global customer support, supplier helpdesk, or service delivery organizations with strong SLA attainment, customer satisfaction, and escalation management.

- Experience building, scaling, and transforming high-performing support organizations. Demonstrated success creating new capabilities and leading teams through transformation.

- Ability to build trusted relationships and influence Finance, Procurement, IT, Suppliers, and Business Leaders across multiple geographies and time zones.

- Experience implementing AI solutions, workflow automation, self-service capabilities, process optimization, and digital transformation initiatives that improve customer experience.

- Deep understanding of supplier onboarding, invoice processing, exception management, vendor support, payment processes, and end-to-end P2P operations.

- Strong experience with SAP and/or Oracle ERP, ServiceNow, Salesforce, or Jira, combined with SOX controls, compliance, audit readiness, KPI reporting, and analytics.