Manager - Customer Success

About the role:

Wishup is India's largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool. Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishups' leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

Role Details:

Profile: Client Success Manager

Role: Full-time

Grade: Manager / Sr. Manager

Location: Bengaluru (Work from office)

Work hours: Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)

What you'll do:

- Own the entire top line for the assigned accounts.

- Develop and execute the customer success strategy for your assigned accounts to drive revenue retention.

- Own the entire post-sales customer lifecycle through proactive relationship building, right from onboarding, education, support, feedback, renewals, upsells, and referrals.

- Monitor account health, adoption metrics, and execution of customer success plans.

- Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables end-users to improve efficiencies.

- Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals.

- Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates.

What are we looking for:

- 2+ years of customer success/client relationship experience, post-sales or consulting role.

- Strong work experience in client-facing roles such as account management, business development.

- Very detail-oriented, tech-savvy, and solution-oriented.

- Proven track record and enthusiasm for driving outcomes with the ability to work under pressure.

- Experience in onboarding, setup, training/product demos, resolution and escalation of issues, and client retention.

- Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully.

- Strong track record of identifying customer needs and successfully executing retention and adoption strategies.

- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals.

- Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team).

What's in it for you:

- Performance-driven and transparent work culture.

- Enjoy a culture with opportunities for growth and learning.