Manager - Customer Service Operations
Tata Communications · Pune · onsite · Posted 57d ago
Undisclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Hiring an experienced Cisco ISE L3 Engineer with strong hands-on expertise in Cisco ISE, Cisco Wireless (WLC 9800/AireOS), and Cisco Meraki (MR/MX/MS). Role involves enterprise NAC deployment, L3 escalations, secure access design, wireless authentication troubleshooting, and integration across wired, wireless, and cloud-managed environments.
Key Responsibilities - Deploy troubleshoot Cisco ISE (802.1X, MAB, Posture, BYOD, Guest, Profiling).
- Provide L3 escalation for NAC, Cisco Wireless, and Meraki incidents.
- Integrate ISE with Cisco WLC and Meraki Dashboard for secure access.
- Troubleshoot wireless 802.1X authentication, RADIUS, certificate issues.
- Manage Cisco Wireless (9800/AireOS) Meraki WLAN/Security setups.
- Create HLD/LLD, SOPs, RCA, and follow ITIL processes.
- Cisco ISE (pan/psn/mnt), radius/tacacs+, eaptls/peap.
- Cisco Wireless (AireOS/9800), RF basics, SSID security.
- Cisco Meraki MR/MX/MS administration.
- Strong knowledge of VLANs, PKI, AD/LDAP, MDM, certificates.
- Packet capture, RADIUS logs, debugging experience.
- SISE, CCNP Security/Enterprise
- CMNA/CMNP (Meraki), Wireless Specialist
- ITIL V3/V4
Sourced from naukri
Skills
Customer ServiceMDMprofilingTroubleshootingitil processesSSLWirelessldapradiusCisco WirelessCCNPDashboardItil V3Cisco ISECisco MerakiMerakiVlansdebuggingdeploymentcloudoperationsAdministrationCiscoPKI
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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4,031 reviews
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Culture
3.8
Career growth
3.0
Work-life
3.9
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