Manager - Customer Service Operations
Tata Communications · Pune · onsite · Posted 57d ago
Undisclosed7–10 yrsfulltimeSourced from
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About this role
Job Summary
Role: Cisco Catalyst SDWAN L3 Engineer / SMELocation: PuneExperience: 7-10+ years (35 years Catalyst SDWAN mandatory)
Hiring an experienced Cisco Catalyst SDWAN L3 Engineer with strong handson expertise in vManage, SDWAN Controllers, Catalyst SDWAN Edge, overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SDWAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.
Key Responsibilities - Deploy, configure troubleshoot Cisco Catalyst SDWAN (vManage, Controllers, Catalyst SDWAN Edge)
- Lead L3 escalation handling, fabric outages, tunnel issues, OMP policy failures
- Design hybrid WAN (MPLS + Internet + LTE) and optimize routing
- Migrate legacy MPLS/VPN networks to Catalyst SDWAN
- Tune AppAware routing, QoS, segmentation centralized/localized policies
- Perform RCA, upgrades, patches lifecycle management
- Prepare HLD/LLD, SOPs, runbooks follow ITIL processes
- Handson expertise in Cisco Catalyst SDWAN architecture components
- Strong in OMP, control/data policies, routing segmentation
- Protocols: BGP, OSPF, VRF, IPSec
- Tools: SolarWinds, Zabbix, PRTG
- Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint)
- Strong troubleshooting using PCAP, logs, control connections
- Cisco SDWAN Specialist (Catalyst SDWAN)
- CCNP Enterprise / Security
- CCIE Enterprise Infrastructure / Security (added advantage)
- ITIL Foundation
Sourced from naukri
Skills
Customer ServiceOSPFEscalation Handlingitil processesperformance optimizationCatalystFortinetCcieCCNPsegmentationsolarwindsltecheckpointpalo altoPRTGCisco CatalystFirewallArchitectureoperationsMPLSCisco
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
3.8
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3.0
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