Manager - Customer Service Operations

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role: Cisco Catalyst SD‑WAN L3 Engineer / SME

Location: Pune

Experience: 7–10+ years (3–5 years Catalyst SD‑WAN mandatory)

Job Summary Hiring an experienced

Cisco Catalyst SD‑WAN L3 Engineer with strong hands‑on expertise in

vManage, SD‑WAN Controllers, Catalyst SD‑WAN Edge , overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SD‑WAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.

Key Responsibilities ✔️ Deploy, configure & troubleshoot

Cisco Catalyst SD‑WAN (vManage, Controllers, Catalyst SD‑WAN Edge) ✔️ Lead

L3 escalation handling , fabric outages, tunnel issues, OMP & policy failures ✔️ Design hybrid WAN (MPLS + Internet + LTE) and optimize routing ✔️ Migrate legacy MPLS/VPN networks to Catalyst SD‑WAN ✔️ Tune App‑Aware routing, QoS, segmentation & centralized/localized policies ✔️ Perform RCA, upgrades, patches & lifecycle management ✔️ Prepare HLD/LLD, SOPs, runbooks & follow ITIL processes

Required Skills 🔹 Hands‑on expertise in Cisco Catalyst SD‑WAN architecture & components 🔹 Strong in OMP, control/data policies, routing & segmentation 🔹 Protocols: BGP, OSPF, VRF, IPSec 🔹 Tools: SolarWinds, Zabbix, PRTG 🔹 Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint) 🔹 Strong troubleshooting using PCAP, logs, control connections

Preferred Certifications 🏅 Cisco SD‑WAN Specialist (Catalyst SD‑WAN) 🏅 CCNP Enterprise / Security 🏅 CCIE Enterprise Infrastructure / Security (added advantage) 🏅 ITIL Foundation