Manager - Customer Service - Auto Lab
SGS · Chennai · onsite · Posted 26d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- To Plan, organize and control the day to day operation of the section and technical operations of the laboratory to meet customer requirements, in line with budgeted costs.
- Promptly provide desired technical support for automotive testing to commercial sectors as and when required.
- Handling of Technical Query from the client and Mktg. in consultation with Operation team
- Feasibility of TRF along with samples and its booking if feasible
- Follow-up against Time Plan as submitted by operation team.
- Responsible for customer feedback analysis and customer satisfaction
- To verify the compliance to the clause 7.8 of ISO /IEC 17025:2017 while reviewing the test reports.
- Authorize to sign the test reports after evaluating the test results and descriptions thoroughly.
- Responsible for achieving revenue targets and company objectives while maintaining competence, integrity and quality in all its operations.
- Ensures compliance and support with applicable Safety laws, regulations, standards and guidelines relating to business operation
Sourced from naukri
Skills
Customer EngagementCustomer Retention
About SGS
SGS
Clinical Research
4.8k+
employees
1878
148 years old
Geneva, Geneva
Switzerland
₹4.6L PA avg
Avg at SGS
About
SGS is the world's leading testing, inspection, and certification company.
Industries
Clinical ResearchAdvertising / PR / EventsAgricultureChemicals / Agri InputsRecruitmentEngineering & Construction
Employee ratings
10 reviews
3.8/ 5
Culture
3.0
Career growth
2.3
Work-life
3.4
Employees rate it well for
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