Manager - Customer Quality

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future.

Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions.

With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys.

Headquartered in Van Buren Township, Michigan, Visteon operates in 18 countries, employing a global network of innovation centers and manufacturing facilities.

In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Job Purpose:

The Customer Quality Manager is responsible for leading customer quality assurance initiatives across regions, ensuring delivery excellence and strong customer satisfaction.

This role involves managing a team of quality engineers, driving quality performance metrics such as PPM and warranty costs, and serving as the key interface with OEM customers for all quality-related matters.

The position requires strong expertise in automotive quality standards, proactive problem-solving, and cross-functional collaboration to resolve issues and implement preventive improvements.

Key responsibilities:

- Act as the primary point of contact for customers on quality-related matters, providing timely updates and resolutions.

- Lead, manage, and mentor a team of 6 - 10 Customer Quality Engineers across North and South regions, fostering a high-performance culture.

- Develop and execute a comprehensive Quality Roadmap to achieve PPM (Parts Per Million) and Warranty Cost (WC) targets.

- Ensure effective deployment and adherence to all customer-specific requirements across processes and products.

- Lead Customer Concern Review meetings with cross-functional teams (CFT) and ensure effective action planning and execution.

- Monitor and validate the effectiveness of Immediate Corrective Actions (ICA) and Permanent Corrective Actions (PCA); drive preventive measures, recurrence avoidance, and horizontal deployment.

- Ensure robust Safe Launch support at customer sites during Job#1 and up to 90 days post-launch.

- Drive continuous reduction of OE PPM through structured problem-solving and customer engagement.

- Conduct 4M (Man, Machine, Material, Method) audits and present findings and improvement plans to management.

Qualifications, Skills, & Experience:

- Bachelor's degree in engineering with 15+ years of experience in Customer Quality, preferably in the automotive sector.

- Extensive experience working with global and Indian OEMs; exposure to Japanese OEMs is highly preferred.

- Demonstrated ability to influence and align cross-functional teams including Production, Engineering, Materials, Logistics, and Finance.

- Strong executive communication and presentation skills with the ability to simplify complex quality issues for leadership decision-making.

Key Leadership Behaviors:

- Strategic thinker with an enterprise mindset, balancing growth, profitability, and long-term sustainability.

- Strong ownership mindset with the ability to establish clarity, structure, and accountability.

- Excellent stakeholder management with proven cross-functional leadership and influence.

- Data-driven decision-maker with a forward-looking approach to risk identification and mitigation.

- Adaptable and resilient, capable of operating effectively in dynamic and ambiguous environments while building scalable processes.

Critical experiences required to be ready for this job:

- Mandatory experience in Automotive Electronics (Auto Electronics) domain.

- Deep expertise in quality methodologies and standards including 8D, IATF 16949, PFMEA, Control Plan, PPAP, APQP, and SPC.

- Certification in Six Sigma (Green Belt or Black Belt) is required.

- Strong verbal and written communication skills.

- Proficiency in MS Office tools, especially Excel and PowerPoint.

- In-depth knowledge of Customer Specific Requirements (CSR) across OEMs.

Additional Information:

- Work Location: Chennai - Talegaon.

- Travel: Frequent travel required to customer locations across North and South regions.

Visteon Culture:

If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place.

We value high performance and a drive for results.

Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders.

At Visteon you can be more.