Manager - Customer Quality

Role & responsibilities

• Should have working experience in handling the OEMs especially for Customer Quality passenger car north Customers.
• Should have working experience with Tata, Mahindra, Toyota, Skoda, Honda, Maruti Suzuki for at least 5+ years with each customer. Also be their single point of contact.
• Should independently handle the customers mentioned above.
• Prepare & Implement Quality Road map to achieve the PPM, WC targets.
• Interaction with Customers on Quality issues update on need basis.
• Ensure that all customer specific requirements are implemented and followed through.
• Ensure process & product audits and drive closure of non-conformances.
• Lead Customer Concern meeting with CFT within plant and drive actions.
• Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment.
• Driving pro-active improvements in design & process.
• Ensure Safe launch support at customer site during Job#1 + 90 days.
• Interact with other plant on benchmarking Customer support best practices.