Manager, Customer Order Solutions

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America

Position Overview

This position has responsibility for managing the Customer Order Solutions area for either Consumer or Flavor portfolios within the Customer Service organization. Responsibilities include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that supports executive decisions.

Key Responsibilities

Required Qualifications

Level of Education and Discipline

Experience - functional/industry/commercial knowledge, business acumen

Interpersonal Skills - leadership, interactions, communication, influence

Excellent interaction, relationship management and customer service skills. Ability to work with internal and external customers to resolve issues and achieve positive outcomes.

Excellent negotiation and communication (both oral and written) skills with demonstrated ability to present and sell ideas to others

Excellent teamwork and ability to work effectively across business functions/ GBS teams.

Regular interaction with internal customers including Directors with Sales, Finance and Supply Chain. Daily interaction with business partners: Sales, Supply Chain (Demand/Supply representatives) within Plants, Distribution Centers, Quality, Global Business Solutions and Pricing, for ongoing communication and alignment.

Ability to build trust & maintain strong working relationships with all Business Partners and GBS team members. Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements

Ability to solve complex business problems with incomplete or ambiguous information.

Strong team management skills and ability to lead crucial conversations with employees

At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical value