BENGALURU · FULLTIME
Manager, Customer Experience
Conduent
Bengaluru · onsite · Posted 37d ago
Sourced from
Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description: - Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Requires broad technical expertise and company/industry knowledge.
- Is accountable for program management functions.
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Takes action based on policies, procedures.
- Receives guidance from managers.
- Provides technical guidance to employees, colleagues, and customers.
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
- Translates strategy and priorities into work product.
- Positively impacts the level of service.
- Impacts the teamability to meet quality, volume, and timeline targets.
- Guides based on policies, resource requirements, budgets, and business plans.
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT, operational expenses, and rollup data.
- Resolves technical, operational, and organizational problems.
- May take part in solving problems across a matrix.
- Guides and influences internal and external customers, or agencies.
- Manages team members to deliver SLAs.
- Manages revenue optimization and reduction of penalties.
- Delivers quality, productivity, and compliance KPI reports.
- Coaches team members for continuous development.
- Identifies process improvement opportunities and deploys action plans.
- Manages delivery strategies and service line penetration.
- Performs other duties as assigned.
- Complies with all policies, procedures and standards.
Sourced from naukri
Section · 02
Skills
Customer ExperiencematrixOTProcess ImprovementleadershipMedicalcompliance
Section · Company
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
Employees rate it well for
Salary626Work Life Balance408Senior Management365Appraisal365Work Environment356
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