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    Job · 10902898

    BENGALURU · FULLTIME

    Manager, Customer Engagement & Program Enablement

    Jones Lang Lasalle logo

    Jones Lang Lasalle

    Bengaluru · onsite · Posted 71d ago

    Sourced fromNaukri
    Undisclosed3–7 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    ;
    As Manager, Customer Engagement Program Enablement, you will lead engagement, enablement, and content strategy for ATE in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.
    You will be embedded alongside stakeholders launching new programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You wont wait for a playbook, youll write it.
    Key Responsibilities
    • Develop and execute engagement strategy aligned to program goals and customer journey stages
    • Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption
    • Create targeted, actionable content across multiple formats (written, visual, video)
    • Design and deliver enablement or learning interventions that build customer self-sufficiency
    • Build scalable processes that improve operational efficiency and cross-functional collaboration
    • Gather and synthesize customer insights to inform the content strategy and program decisions
    • Manage internal communication platforms and engagement channels to ensure consistent, targeted messaging aligned to business goals
    • Measure effectiveness through data; report outcomes to leadership and adjust accordingly
    • Manage stakeholder relationships and external agency partners
    • Develop new approaches, tools, and processes to maximize engagement and continuously raise the bar
    Required Skills Qualifications
    • 7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale
    • Proven track record of leading end-to-end engagement strategies for product or service launches
    • Exceptional written and verbal communication skills - ability to simplify complexity into clear, actionable, segment-specific content
    • Strong data-driven mindset - uses customer insights and feedback to inform strategy and measure impact
    • Demonstrated ability to operate with high autonomy in a fast-paced, matrixed environment
    • Strong stakeholder management - builds credibility quickly, communicates proactively, surfaces risks early
    • Proficiency with content management, email distribution, collaboration, and project management tools
    • Experience creating video content, virtual/live event experiences, and enabling teams with training
    • Bachelor s degree in communications, marketing, business, or related field
    Preferred Qualifications
    • Understanding of the meetings and events industry
    • Working knowledge of priorities and workflows within a fast-paced, matrixed organization
    • Experience launching programs in India or across APAC markets
    • Experience with change management methodologies


    Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer EngagementContent ManagementInvestment managementinternal communicationChange ManagementEmbedded SystemsContent StrategyCommunication SkillsLegalCommercial Real EstatemarketingArtificial IntelligenceProduct Marketing

    Section · Company

    About JLL

    Jones Lang Lasalle logo

    Jones Lang Lasalle

    Real Estate

    11.4k+

    employees

    1999

    27 years old

    Mumbai, Maharashtra

    India

    ₹6.8L PA avg

    Avg at JLL

    About

    JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide

    Industries

    Real EstateEngineering & Construction

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    2.8

    Career growth

    2.4

    Work-life

    3.6

    Employees rate it well for

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