Manager-Customer Development

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.
• Develop teams in growing relationships with new business and sector accounts across the region.
• Meet/exceed target for New Business Revenue from existing customers.
• Targeted customer revenue and profit growth.
• Financial budget achievement including new business growth targets.
• Ensure service levels are met in line with contractual commitments.
• Manage customer contract negotiations.
• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs).
• Ensure compliance with Service Level Agreement regulatory and corporate obligations.
• Establish effective relationships with key decision-makers and influencers in target accounts.
• Investigate and review key customers supply chain needs and identify where DSC can best apply value.
• Coordinate regular interaction between DSC internal stakeholders to drive continuous improvement.

Requirements

• Experience: Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.
• Qualification: Postgraduate from a recognized institution in supply chain or logistics.

Skills and Competencies

• Excellent customer relationship and negotiation skills
• Ability to manage and lead multiple divisional operations and functions within the country
• Fluent in English (written and spoken)
• Logistics/3PL and/or supply chain
• new business acquisitions
• contract negotiations
• stakeholder management
• operations management
• customer management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.