Manager, Customer Care

Key Responsibilities:- Lead, manage, and mentor the customer care team to achieve operational targets.- Monitor customer support performance, service levels, and customer satisfaction metrics.- Handle complex customer complaints and escalations effectively.- Develop and implement customer service policies, processes, and best practices.- Identify opportunities to improve customer experience and operational efficiency.- Collaborate with cross-functional teams to resolve customer-related issues.- Prepare performance reports and provide regular updates to senior management.- Conduct training and coaching sessions to improve team productivity.Required Skills and Qualifications:- Bachelor's degree in Business Administration or a related field.- Relevant experience in customer service or customer support management.- Strong leadership, communication, and interpersonal skills.- Excellent problem-solving and decision-making abilities.- Experience with CRM and customer support tools.- Ability to manage multiple priorities in a fast-paced environment.

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