Manager - Customer Care
Toast · Bengaluru · onsite · Posted 50d ago
Undisclosed8–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead and manage a team of customer care representatives to achieve high levels of customer satisfaction.
- Develop and implement effective customer care strategies to improve customer experience.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer engagement.
- Analyze customer feedback and provide insights to improve products and services.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to measure team effectiveness.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer Engagementcustomer satisfactioncrmCustomer Carecustomer feedbackCommunication Skillsdata analysis
About Toast
Toast
Software Product
500
employees
2011
15 years old
Bengaluru/Bangalore, Karnataka
India
About
Toast is the all-in-one digital platform built for the entire restaurant community.
Industries
Software ProductFinTech
Employee ratings
105 reviews
4.0/ 5
Culture
4.1
Career growth
3.4
Work-life
4.1
Employees rate it well for
Work Life Balance11Job Security10Salary9Senior Management8Work Culture8
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