Manager - CSO Quality Audit
HCA Healthcare · Hyderabad · onsite · Posted 48d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Position Summary:
Establish and direct the quality assurance (QA) activities
Responsibilities:
Manage effective day-to-day operations of the QA function through monitoring and recommending methods to enhance productivity to meet targeted man hours and quality levels Identify and manage QA data technologies to maintain the integrity and accuracy.
Ensure high quality, timely, and accurate credentialing QA processes and implement process standardization
Manage departmental human resources, including application training, performance evaluations, coaching/counseling, and terminations
Maintain departmental policies and procedures
Assure staff are thoroughly trained on an ongoing basis
Support functions of RCPS fiscal responsibility, including budget creation and management
Screens, tests, counsels, and recommend employees for participation in internal or external educational and training programs.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
Adheres to and supports organizational IT&S standards, policies, and procedures.
Adheres to Code of Conduct.
Performs other duties as assigned.
Education & Experience:
Bachelors degree or equivalent in a related discipline.
Equivalent Work experience may substitute.
15+ years of experience in this field required.
At least three years in management preferred in quality assurance area.
Must Have Skills
Leadership and people management skills
Communicates clearly and concisely, verbally and in writing
Nice to Have Skills
Customer service/problem resolution experience.
Prior experience with QA/audit of voice-based processes.
Top 3 Key Responsibility Area / Key Performance Indicator
Assists in ensuring vendors adhere to process and procedure according to vendor agreement.
Assesses quality and operational metrics of the Global Quality Assurance Team.Educates new team members on vendor quality processes.
Knowledge, Skills, Abilities, Behaviors:
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrate proficiency in Microsoft Office applications and others as required
Leadership - guides individuals and groups toward desired outcomes, setting high-performance standards and delivering leading quality services
Tactical execution - overseeing the development, deployment and direction of complex programs and processes
Project Management - assesses work activities and allocates resources appropriately
Policies & Procedures - demonstrate knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
QAPeople managementcredentialingVendor qualitymicrosoft officehuman resourcescounselingProblem Resolutionvendor agreementdeploymentPunctuationQuality AssuranceoperationsCustomer RelationshipsQuality Audit
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
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