Manager - CRM - Customer Service & Strategy - RFB

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Manage and maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to identify and resolve customer complaints.
• Analyze customer feedback and provide insights to improve business processes.
• Develop and execute plans to increase customer engagement and loyalty.
• Monitor and report on key performance indicators related to customer service.

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