Manager - Credit Controller Corporate Travel

Interested Candidate can share their resume on [HIDDEN TEXT].

**Apply only if you hold experience in Travel Industry/ travel Management Company/Agency.

Job Responsibilities

• Manage the accounts receivable portfolio for assigned corporate clients.
• Monitor customer credit limits and ensure compliance with approved credit policies.
• Follow up with clients for timely collection of outstanding invoices through calls, emails, and meetings.
• Prepare and circulate aging reports, collection status reports, and cash flow updates to management.
• Reconcile customer accounts and resolve billing disputes in coordination with Operations, Billing, and Sales teams.
• Ensure timely submission of invoices, supporting documents, and statements of account to clients.
• Coordinate with Key Account Managers to resolve payment delays and maintain strong customer relationships.
• Monitor overdue accounts and recommend appropriate credit actions, including suspension of services where necessary.
• Conduct periodic balance confirmations with corporate customers.
• Ensure compliance with contractual payment terms and service level agreements.
• Liaise with legal teams for recovery of long-outstanding dues, where required.
• Maintain accurate records of collections, customer communications, and payment commitments.
• Support month-end and year-end closing activities related to receivables.
• Work closely with finance to ensure timely allocation of receipts and reconciliation of customer ledgers.
• Drive continuous improvement in collection efficiency, DSO (Days Sales Outstanding), and cash flow.

Key Skills & Competencies

• Strong knowledge of Accounts Receivable and Credit Control.
• Experience in the travel industry (Corporate Travel)
• Good understanding of GST invoicing and customer reconciliations.
• Excellent negotiation and communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and ERP/accounting systems.
• Ability to manage multiple corporate accounts and meet collection targets.
• High attention to detail with strong follow-up skills.

Preferred Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.
• 3–7 years of experience in Credit Control or Accounts Receivable.
• Prior experience in a Corporate Travel Management Company (TMC), travel agency, airline, or hospitality industry will be an added advantage.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)
• Collection efficiency (%)
• Outstanding receivables within credit terms
• Reduction in overdue (>30/60/90 days) balances
• Timely account reconciliations
• Balance confirmation completion rate
• Bad debt provision and write-off levels
• Accuracy of customer ledger reconciliations