Manager - Corporate Affairs and Operations (Director's Office)

Role & responsibilities

• Coordinate and manage the Director's daily schedule, meetings, travel plans, and business appointments.
• Prepare meeting agendas, presentations, reports, and minutes of meetings.
• Follow up on action items with department heads and ensure timely completion.
• Prioritize correspondence, emails, and confidential communications on behalf of the Director.
• Maintain confidentiality of business information and strategic decisions.
• Coordinate with CHA, CFS, Freight Forwarding, Transport, Finance, HR, and Customer Support departments.
• Monitor daily operational performance and escalate critical issues to the Director.
• Track departmental KPIs and ensure timely submission of MIS reports.
• Support implementation of new operational procedures and management decisions.
• Coordinate inter-departmental activities to improve efficiency and service delivery.
• Assist the Director in business planning, expansion initiatives, and process improvement projects.
• Conduct market and competitor research whenever required.
• Support business development initiatives by coordinating with internal teams.
• Participate in strategic meetings and prepare actionable summaries.

Preferred candidate profile

• Preferably from CHA / CFS / Freight Forwarding / Shipping / Logistics.
• Strong understanding of business operations.
• Excellent communication and follow-up skills.
• Strong MS Excel, Word and PowerPoint skills.
• Good analytical and reporting ability.
• Strong interpersonal and coordination skills.
• Ability to interact confidently with HODs and senior employees.
• High level of confidentiality, loyalty and professional integrity.
• Ability to work independently and handle multiple priorities.