AHMEDABAD · FULLTIME
Manager - Continuous Improvement
Heinz
Ahmedabad · onsite · Posted 1d ago
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Undisclosed5–8 yrsfulltimeAhmedabad
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Section · 01
About this role
Job Description
Location(s) Ahmedabad - Venus Stratum GCC
Manager - Continuous Improvement & Process Discovery
Kraft Heinz Global Business Services | Continuous Improvement
Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More
Job Title
Manager - Continuous Improvement & Process Discovery
Department
Global Business Services (GBS) - Continuous Improvement CoE
Reports To
Senior Manager - Continuous Improvement
Location
GBS GCC Ahemdabad
Six Sigma Requirement
Certified Green Belt (GB) - Required; Black Belt aspirant preferred
Travel
Up to 20%
POSITION OVERVIEW
The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.
KEY RESPONSIBILITIES
Process Discovery & Improvement Execution
- Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.
- Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.
- Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.
- Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.
- Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.
Data Analysis & Performance Measurement
- Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).
- Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.
- Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.
Team Leadership & Analyst Development
- Supervise and develop 2-4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.
- Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.
- Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.
Stakeholder Collaboration
- Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements.
- Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.
- Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.
REQUIRED QUALIFICATIONS
- Bachelors degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.
- Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) - mandatory.
- 5-8 years of relevant experience in process improvement, operations, or business analysis.
- Minimum 2-3 years in a GBS, Shared Services, SSC, or BPO environment.
- Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions.
- Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).
- Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.
- Demonstrated ability to manage multiple projects and stakeholders simultaneously.
PREFERRED QUALIFICATIONS
- Six Sigma Black Belt certification or active pursuit.
- Exposure to process mining tools (Celonis, UiPath Process Mining).
- Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.
- Lean certification or Kaizen facilitation experience.
- Experience in FMCG, CPG, or Kraft Heinz GBS environment.
COMPETENCIES & BEHAVIORS
- Strong facilitation skills - ability to lead structured workshops with diverse, cross-functional participants.
- Analytical mindset with a practical, results-oriented approach to problem solving.
- Clear written and verbal communication; able to translate process complexity into simple documentation.
- Collaborative team player who builds trust with operations teams and fosters a CI culture.
- Detail-oriented with high standards for documentation quality and process rigor.
KEY PERFORMANCE INDICATORS
KPI
Target
DMAIC projects completed per year
4 closed projects / year
Process maps delivered (as-is + to-be)
10 per tower per year
On-time project milestone delivery
90%
Savings / efficiency contribution per project
> $100K average
Analyst performance rating (direct reports)
Meets expectations, 100%
Stakeholder Satisfaction (Tower level surveys)
4.5 / 5
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationcelonisLean ToolslucidchartKaizengap analysis5SMiningBusiness AnalysisBlack BeltGreen BeltDmaicHypothesis TestingMinitabMappingAnalyticsFMEAAPERPoperationsAdministrationbpodata analysisfinance
Section · Company
About Heinz
Heinz
London
GB
About
No matter the brand, we??????re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we??????re transforming the food industry with bold thinking and unprecedented results. If you share our passion ?????? and are ready to create the future, build a legacy, and lead as a global citizen ?????? there??????s only one thing to do: join our table and let??????s make life delicious!
Industries
Food and BeverageFood ProcessingSnack Food