BENGALURU · FULLTIME
Manager_Contact Centre Transformation_GCC_Advisory
Price Waterhouse Coopers
Bengaluru · onsite · Posted 4d ago
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Undisclosed5–10 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Mandatory skill sets
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation. This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms. Looking for candidates with 4-8 years of experience.
Responsibilities
- Lead the design and architecture of end-to-end contact centre transformation solutions.
- Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions.
- Architect Gen AI-powered Knowledge Bases (RAG), Agent Assist frameworks, and Auto Quality Audit systems.
- Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai.
- Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs.
- Deliver high-quality solutions using Python, Node.js, microservices, and API-first design.
- Lead DevOps practices: CI/CD pipelines, containerization, cloud-native deployments.
- Ensure enterprise standards for security, scalability, resilience, and compliance.
- Mentor junior developers and collaborate with stakeholders to align technical solutions with business goals.
Mandatory skill sets
- Contact Centre Platforms
- Genesys, Avaya, Amazon Connect, Google CCAI
- Conversational AI Bots
- Voice Bots, Chatbots, Email Bots
- Multilingual bot development
- Agent Assist, Auto QA frameworks
- Gen AI Knowledge Systems
- RAG-based Knowledge Bases
- Contextual AI-driven knowledge retrieval
- CAI Tools
- Kore.ai, Yellow.ai
- Azure Cognitive Services
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationAgileAmazon connectapisautomation frameworkamazon web servicesAutomation Engineeringautomation studioAnalyticsAlgorithmsArchitectureAWS CertifiedAi PlatformMicrosoft AzureArtificial IntelligenceAutomation Solutions
Section · Company
About PwC
Price Waterhouse Coopers
Management Consulting
30k+
employees
1880
146 years old
Bangalore / Bengaluru, Karnataka
India
₹18.4L PA avg
Avg at PwC
About
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