Manager - Commercial & Operations

Compliance with all FMC, DOT, TSA, and Customs regulations (US and Foreign)
- Develop and maintain Ocean/Air carrier relationships.
- Maximize profits through negotiation and operation excellence on various freight modes
- Development and maintenance of strong long-term customer and vendor relationships
- AES administrator responsibilities
- Management and Execution of all daily operations of General Cargo Freight/Projects
- Management, training, mentoring, and motivation of assigned team members (new and
existing)

Identify and groom staff with potential for succession planning and communicate with HR
and management accordingly.
- Responsible for team member performance management, training and development,
performance appraisal and disciplinary action up to and including termination - as
applicable.
- Lead, direct and support daily operations as well as spearheading the development and
rollout of continuous improvement initiatives
- Direct, guide and support staff to delivery industry best practices
- Facilitate the provision of operational supports including import and export
documentation, synchronization of origin/destination zone transport, customs formalities,
and the overall scope of the door-to-door trade
- Ensure effective and timely delivery of customer commitments by the organization
- Create a challenging, rewarding, and open work environment that facilitates constructive
communication and motivates performance.
- Constantly monitor cost control efforts within the department to achieve maximum
profitability and timely issue of customer invoices
- Provide drive and motivation to the department, by leading from the front
- Ensure timely, attentive, and appropriate communication with internal and external
stakeholders and ensure effective resolution of service and operational issues
- Monthly financial close of operational files, responsible for cost and revenue accruals and
month end close processes
- Consistent excellence in Reliability, Professionalism and Teamwork
- Work constructively in a team-oriented environment to ensure customer overseas offices
requirements are met
- Ensure timely and accurate invoicing of operational files
- Follow code of conduct and ensure that same is followed by the ocean freight team
- Assist with business plans, budgeting and completing company reporting as directed
- Liaise with and provide advice to management, branches, overseas network regarding
general cargo and project business as applicable
- Implement and validate Company KPI s, SOPs and Directives
Market Industry Knowledge / Business Acumen:
- Knowledge in all major freight forwarding disciplines, e.g., air, sea, surface transport,
industrial projects
- Understanding of company strategy and products
- Understanding of company rules and guidelines
- Strong business administration competency
Desired Attributes:
- Analytical and conceptual thinker, self-starter, and team player
- Professional image, polished presentation
- Strong relationship building and negotiating skills
- High energy and results oriented
- Excellent Commercial acumen

Driven and hungry to develop opportunities
- Seen as an influencer, Customer focused
- Detail oriented with strong planning, organizational, project management, and analytical
skills
- Excellent client / management presentation skills
- Team player and ability to form, lead, and motivate a Team