Manager Commercial - Ecommerce - Mumbai

Roles and Responsibilities :

• 1. E-commerce Commercial Finance Management

  • Manage and monitor financial transactions related to e-commerce and B2B channels, including sales, returns, receivables, claims and expenses.
  • Ensure accurate and timely accounting, reconciliation and reporting of e-commerce transactions.
  • Review Accounts Receivable (AR) on a monthly basis and identify ageing, leakage and recovery issues.
  • Analyse commercial transactions and identify discrepancies, process gaps and financial risks.
  • Drive corrective actions to improve financial accuracy and operational efficiency.

  2. Claims & Receivables Management

  • Drive timely closure of Quit Claims / commercial claims with B2B partners and timely reconciliation with canteen/modern trade business.
  • Coordinate with customers and internal stakeholders to ensure required documentation and support are available for claim closure.
  • Monitor pending claims and establish regular follow-ups to ensure closure within agreed timelines.
  • Strengthen the return tracking process to ensure eligible SPF/return claims are filed within timelines.
  • Conduct monthly reviews of AR and drive corrective actions for outstanding or disputed amounts.

  3. E-commerce Portal & PPM Charges

  • Own the analysis and tracking of Portal Charges and PPM expenses against budget and actuals.
  • Ensure portal-related expenses are mapped correctly against the agreed rate cards.
  • Monitor changes in portal charges and ensure that deviations after quarterly closure remain within defined limits.
  • Prepare and share monthly analysis of PPM mis-capturing, Budget vs Provision, Business estimates vs Actuals with management.
  • Identify opportunities to minimise commercial leakage and improve expense accuracy.

  4. Process Digitisation & Automation

  • Identify manual, repetitive and error-prone processes and drive their digitisation and automation.
  • Work with IT and business teams to implement technology-led solutions for finance and commercial processes.
  • Drive improvements in the Atomberg portal integration, particularly around:
  • Unauthorised refunds
  • Inventory tracking
  • Transaction visibility
  • Financial controls
  • Develop B2B sales capabilities within the Atomberg portal to enable incremental sales and better transaction visibility.
  • Drive auto knock-off of invoices in SAP and other relevant finance automation initiatives.
  • Identify opportunities to reduce manual intervention, financial leakage and reconciliation effort.

  5. Audit & Compliance

  • Ensure timely closure of statutory and internal audit observations within defined timelines.
  • Coordinate with auditors and relevant internal stakeholders to provide accurate data, documentation and explanations.
  • Ensure adherence to internal controls, finance policies and statutory requirements.
  • Maintain audit-ready documentation and evidence for commercial and e-commerce processes.
  • Identify control gaps and implement corrective/preventive actions.

  6. Governance & Reporting

  • Maintain appropriate documentation for commercial transactions, claims, provisions, reconciliations and audit requirements.
  • Develop and maintain periodic MIS and dashboards covering:
  • Claims
  • AR
  • Portal charges
  • PPM charges
  • Provisions
  • Returns
  • Recoveries
  • Process improvement initiatives
  • Provide actionable insights to management based on financial and operational analysis.
  • Track key commercial finance KPIs and ensure timely escalation of deviations.

  7. Stakeholder Management

  • Partner closely with E-commerce, IT, Sales, Finance, Business and Operations teams to drive business objectives.
  • Manage relationships with B2B customers/partners wherever required for commercial claim and reconciliation closure.
  • Translate business requirements into finance/process solutions in collaboration with technology teams.
  • Ensure alignment between finance, business and technology stakeholders during process changes and system implementations.

  Required Skills & Competencies

  1. E-commerce Financial Management

  Ability to manage and account for e-commerce financial transactions including sales, returns, claims, receivables and monthly expense provisions with accuracy and timeliness.

  2. Analytical & Problem-Solving Skills

  Ability to analyse financial and operational data, identify receivable issues, commercial leakage and process gaps, and implement corrective actions.

  3. Process Digitisation & Improvement

  Ability to identify manual processes, prioritise opportunities for automation/digitisation and drive implementation with cross-functional stakeholders.

  4. Compliance & Audit Readiness

  Strong understanding of internal controls, audit requirements and documentation standards, with the ability to ensure timely closure of audit observations.

  5. Governance & Documentation

  Ability to maintain accurate and structured documentation to ensure transparency, compliance and audit readiness.

  6. Stakeholder Management

  Ability to build relationships with Finance, IT, E-commerce, Sales, Business and external stakeholders, align expectations and drive outcomes.

  7. Attention to Detail

  Strong attention to detail with the ability to identify inconsistencies, errors, financial leakages and control gaps while maintaining accuracy in high-volume transactions.

  Qualifications & Experience

  Education:

  • CA / MBA Finance or equivalent qualification.

  Experience:

  • 4+years of relevant experience in Commercial Finance, E-commerce Finance, Business Finance, Accounts Receivable or a similar role.
  • Experience in managing e-commerce/marketplace financial transactions, claims, receivables and commercial settlements.
  • Experience working with SAP and e-commerce/ERP platforms.
  • Experience in process automation/digitisation and cross-functional projects.
  • Experience handling internal/statutory audits and financial controls.