Manager Collection

About MoveInSync MoveInSync :

(MIS) is India's leading B2B enterprise employee transportation SaaS and managed mobility platform, serving 350+ enterprises across IT, GCC, and BFSI. Clients include some of India's largest employers enterprise billing cycles are complex, payment terms vary by contract, and collections require structured follow-up at the clientlevel, cohort-level, and PO-level.

Why This Role Exists :

As MoveInSync approaches its IPO, DSO (Days Sales Outstanding) and AR quality become investor-grade metrics. The company needs a dedicated collection leader who owns the entire receivables lifecycle from invoice delivery to cash realisation across both business units. This is not a call-centre operation; it requires understanding enterprise procurement processes, building relationships with client finance teams, and running a disciplined, data-driven collection engine.

Key Responsibilities :

Collection Operations & DSO Management :

• Own end-to-end accounts receivable and collections across all entities and both business units.
• Drive DSO reduction as the primary metric set targets by client cohort, track weekly, and take corrective action on aging buckets before they become overdue.
• Run structured collection reviews client-level, cohort-wise with weekly rhythm. Identify stuck .
• Build and maintain a client-level AR tracker with aging analysis, dispute status, payment promises, and escalation history. This should be the single source of truth for receivables

Build and maintain a client-level AR tracker with aging analysis, dispute status, payment promises, and escalation history. This should be the single source of truth for receivables.

• Own the escalation process know when to escalate from executive follow-up to client relationship manager to CFO-level intervention, and drive each escalation to closure.

Client Relationship & Enterprise Collections

• Understand enterprise procurement and payment processes PO cycles, GRN requirements, vendor registration, invoice submission portals (Ariba, Coupa, custom portals). Most of our clients are large IT, GCC, and BFSI companies with structured AP departments.
• Build direct relationships with client AP/finance teams the collection team should have a named contact at every top-50 client.
• Coordinate with MIS sales / account management teams on collection issues ensure commercial and finance are aligned on disputed invoices, credit notes, and payment terms.
• Handle complex collection scenarios: partial payments, advance adjustments, TDS deductions, GST mismatches, and multi-entity billing where the client pays one entity for services rendered by another.

People, Process & Automation

• Build and manage a 3-member collection executive team assign client portfolios, set daily/weekly targets, run pipeline reviews, and coach on enterprise collection techniques.
• Design the collection process end-to-end: automated email reminders (timing, tone, escalation ladder), call cadence, dispute resolution workflow, and write-off / provision triggers.
• Use Claude (AI) to automate collection workflows aging report generation, payment reminder emails, client communication drafts, dispute tracking, and AR dashboards. MoveInSync Finance is a Claude-native department.
• Build automated AR aging dashboards and collection scorecards by executive, by client, by cohort, by BU that update daily and require no manual intervention.
• Establish the tools and email infrastructure for systematic collection outreach — the CFO should not need to be involved in routine follow-ups.

Reporting & Financial Impact :

• Report weekly to the CFO on collection performance — cash collected, DSO movement, overdue aging, top-10 stuck accounts, and escalation status.

• Coordinate with controllership on revenue recognition, provisioning for doubtful debts, and bad-debt write-offs — ensure AR in the books matches reality.

• Support IPO readiness: clean AR aging, low/declining DSO, and documented collection processes are investorgrade hygiene that this role directly impacts.

Ideal Candidate Profile :-

• BCom / MCom / MBA with 6–10 years of experience in B2B enterprise collections — not retail, not consumer lending, not BPO collections. You must have collected from large corporates with structured AP processes.

• Experience managing a collection team of 3–5 people — you've assigned portfolios, set targets, and coached executives on enterprise follow-up.

• Familiarity with enterprise procurement systems (Ariba, Coupa, SAP vendor portals) and how payments flow through large organisations.

• Strong communication skills — you'll write emails to CFOs and procurement heads, not just send automated reminders.

• Data-driven: you track DSO, aging buckets, and cash conversion by cohort — not just 'how much is overdue.'

• Enthusiasm for AI-powered workflows — willing to use Claude for automating reminders, drafting collection emails, building dashboards, and analysing patterns.

• Prior experience in IT services, SaaS, or B2B platform companies strongly preferred.