Manager - Collaboration

Skills :
Primary -> Technology | Collaboration Platform Administration | Office 366 | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 4 - Advanced
Tertiary -> Domain | IT in Banking | Customer Support | 4 - Advanced
Tertiary -> Behavioral | Aptitude | Communication | 4 - Advanced

Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Responsibilities
Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting the team. This role also includes the bigger Unified Communication & Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2/L3 support for email infrastructure.
2. Plan and execute upgrades, projects defined by customers.
3. Address the tickets escalated from L1/L2/L3 team and close them within the SLA.
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2/L3

Technical Skills
1. Messaging
- Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019
- Technical Architect & Administration of M365
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking.
- In-Depth knowledge on Security & compliance on M365

2. Unified Communication & Collaboration
- In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
- In-depth hands-on experience on Microsoft 365

3. LDAP
- Active Directory and Azure Active Directory user administration (Tenant administration, Forests and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
- Directory Sync from AD to AAD
- Authentication protocols

4. End-User
- Outlook 2016/2019/M365/Mobile clients
- Teams, desktop/mobile clients
- OneDrive/BOX desktop sync
- Offline and Online archive management

5. PowerShell
- Advanced PowerShell scripting knowledge" , "endtDate":null , "qualification":null , "companyId":15429 , "

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