PUNE · FULLTIME
Manager Client Technology
Altera Digital Health
Pune · onsite · Posted 68d ago
Sourced from
Not disclosed10–12 yrsfulltimePune
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Section · 01
About this role
Sr Manager
What we are looking for
Right balance of leadership and management
Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues
Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)
People Management Competencies
10+ years of IT experience with at least 5 years managing 12–15+ team members
Experience leading junior managers/leaders and/or senior individual contributors
Plan/roster team members to ensure optimal 24x7 coverage
Coach, mentor, and develop staff, including onboarding and career development planning
Ensure effective utilization of staff to meet milestones/goals
Empower employees, delegate responsibility, and ensure accountability
Lead performance management processes including goal setting and feedback
Maintain transparent communication across teams
Identify and recruit internal/external talent
Recognize high performers and retain key talent
Communicate company updates and team progress regularly
Technical Competencies
Understanding of Global Command Center/Monitoring Operations (L1–L2)
10+ years of experience in Windows Server, IIS, application support, SQL, clustering
Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
Experience leading ITIL-aligned teams (Incident, Problem, Change Management)
Responsibilities
Manage individual contributors and/or junior managers
Provide weekly/monthly KPI dashboards
Generate daily, weekly, and monthly reports
Drive root-cause resolution (solve once)
Collaborate with cross-functional teams to improve resolution timelines
Lead internal operational projects
Balance multiple priorities including projects, enhancements, and maintenance
Ensure compliance with policies and procedures
Academic And Professional Qualifications
Bachelor's degree in Computer Science/IT
Relevant IT certifications are a plus
Travel Requirements
Willingness to travel regionally and/or internationally
What we are looking for
Right balance of leadership and management
Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues
Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)
People Management Competencies
10+ years of IT experience with at least 5 years managing 12–15+ team members
Experience leading junior managers/leaders and/or senior individual contributors
Plan/roster team members to ensure optimal 24x7 coverage
Coach, mentor, and develop staff, including onboarding and career development planning
Ensure effective utilization of staff to meet milestones/goals
Empower employees, delegate responsibility, and ensure accountability
Lead performance management processes including goal setting and feedback
Maintain transparent communication across teams
Identify and recruit internal/external talent
Recognize high performers and retain key talent
Communicate company updates and team progress regularly
Technical Competencies
Understanding of Global Command Center/Monitoring Operations (L1–L2)
10+ years of experience in Windows Server, IIS, application support, SQL, clustering
Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
Experience leading ITIL-aligned teams (Incident, Problem, Change Management)
Responsibilities
Manage individual contributors and/or junior managers
Provide weekly/monthly KPI dashboards
Generate daily, weekly, and monthly reports
Drive root-cause resolution (solve once)
Collaborate with cross-functional teams to improve resolution timelines
Lead internal operational projects
Balance multiple priorities including projects, enhancements, and maintenance
Ensure compliance with policies and procedures
Academic And Professional Qualifications
Bachelor's degree in Computer Science/IT
Relevant IT certifications are a plus
Travel Requirements
Willingness to travel regionally and/or internationally
Sourced from foundit
Section · 02
Skills
Kepner-TregoeGlobal Command Center Monitoring Operations L1–L2Windows Server IIS application supportitil processesappdynamicsWindows Server AdministrationProblem managementIT Service DeliveryPowerpointTeamsazure monitorMicrosoft Office Tools5 WhysLogicmonitorSentryOneRCAssql clusteringexcel
Section · Company
About Altera Digital Health
Altera Digital Health
Software Product
2.3k+
employees
2022
4 years old
London
GB
About
Altera Digital Health develops IT solutions aimed at enhancing clinician experience and improving overall healthcare service delivery.
Industries
Software Product
Employee ratings
296 reviews
3.1/ 5
Culture
3.1
Career growth
2.3
Work-life
3.4
Employees rate it well for
Salary48Work Life Balance44Senior Management30Work Culture25Appraisal23
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