Manager - Client Servicing
TP · Gurugram · onsite · Posted 56d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and oversee the daily operations of the client servicing team.
- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Build and maintain strong relationships with clients and stakeholders.
- Identify and mitigate potential risks and issues impacting business continuity.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze and report on key performance indicators to optimize business outcomes.
Job Requirements
- Proven experience in client servicing or a related field.
- Strong understanding of the BPO/Call Centre industry and its dynamics.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing and leading high-performing teams.
Sourced from naukri
Skills
customer satisfactiondaily operationsbusiness continuitybpo call centreClient Servicingoperationsbpo