Manager - CLD - Omni

Job Description

• Manage end-to-end service execution for assigned Omni accounts.

• Track and improve service KPIs (OTIF, Case Fill, order aging, secondary service metrics).

• Monitor backlog, short supply, and delivery issues; ensure timely resolution.

• Act as the day-to-day SPOC for assigned customers from a supply chain perspective.

• Coordinate with Planning / Product Supply / Logistics to ensure service commitments are met.

• Support execution of promotions, launches, and demand spikes.

• Prepare daily / weekly service dashboards and account-level performance reports.

• Perform first-level root-cause analysis for service losses

• Provide insights and inputs to the OTC Lead for governance and review forums.

• Support governance of OTC processes executed via shared/external service teams.

• Track SLA adherence, data quality issues, and operational exceptions.

• Escalate systemic or recurring issues with structured data.

• Identify opportunities to improve service stability, process efficiency, and data accuracy.

• Support digitisation and process improvement initiatives led by the OTC Lead.

• Document SOPs and standard work for assigned accounts.

• 4-6 years of experience in Supply Chain, Customer Operations, or Customer Fulfillment.

• Supply Planning

• Customer Operations / Customer Service

• Order Management / CLD roles

• Exposure to Omni customers preferred.

• MBA in Supply Chain / Operations preferred.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands-and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 - the fourth time we ve received this award. Job Type Regular Customer Collaboration (CLD) Customer Service Logistics