Manager, Claims

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.   

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims. Coalition is committed to identifying and managing cyber risk for our insureds and our Claims team helps them to manage the impact of cyber events. As we continue to expand, we are seeking a leader with prior claim management experience to lead a team of professionals and their handling of claims under Cyber, Technology and Media policies. 

As a Manager on the Claims Team you will contribute to the feedback loop with underwriting, actuarial, business development and our partner carriers for an understanding of individual claims and overall trends.

This is a fully remote position that can be based anywhere in the US. 

Responsibilities

Lead and support a team in their handling of complex first and third party global cyber, technology and media cyber claims

Provide support and training to the team in the analysis of individual claim exposures and identification of overall trends, address insurance coverage issues, draft coverage letters and provide supportive counsel to the team

Assist team in establishing accurate and timely reserves, maintaining accurate file documentation/information in our claims systems and analyzing liability and damage data to coordinate with insureds to develop resolution plans for complex first and third party claims

Identify settlement opportunities to maximize impact

Collaborate in the defense and resolution of claims

Lead a team in the development of working relationships with brokers and our panel of law firms and vendors

Provide data and analytic based-informational support to underwriters

Provide support to our Business Development team with regard to marketing

Liaise with partner carriers on a daily basis

Work on special projects driven by company needs

Skills and Qualifications

Bachelor’s degree required; JD and Adjuster Licensing are each a plus

6+ years of experience handling first and third party Cyber and Technology and Media claims and related product development activities

2+ years of prior people management experience

Executive Risk claims experience is a plus

Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a dynamic and fast-paced work environment

Excellent communication and interpersonal skills

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $115,000/year in our lowest geographic market up to $155,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

100% medical, dental and vision coverage

Flexible PTO policy

Annual home office stipend and WeWork access

Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!

Competitive compensation and opportunity for advancement

Why Coalition? 

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

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Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page . We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the  Federal Trade Commission (FTC).

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com . We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.