AGRA · FULLTIME
Manager-CEQ
Tata Capital
Agra · onsite · Posted 3d ago
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Undisclosed8–13 yrsfulltimeAgra
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Section · 01
About this role
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Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
Conduct asset verifications and possession as per SARFESI / Section
Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high-ticket accounts
Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company
Post Graduate/ Graduate in any discipline
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
customer satisfactionLegal Guidelinescollection targetsSLALegalcompliance
Section · Company
About Tata Capital
Tata Capital
NBFC
12.4k+
employees
2007
19 years old
Mumbai, Maharashtra
India
About
Tata Capital operates in the financial services sector, offering a diverse range of solutions including commercial finance, personal loans, and wealth management.
Industries
NBFCFinancial Services
Employee ratings
5,719 reviews
3.9/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Work Culture402Salary377Work Life Balance336Work Environment315Senior Management246
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