Manager - CC Training Business Support

Job Purpose:

Provide support and assistance in the successful execution of cabin crew training programs. Ensure that cabin crew members receive the necessary training and support to deliver exceptional service, maintain safety standards, and uphold the airline's reputation for excellence.

Key Accountabilities:

• Training Operations:
• Assist in implementing training programs for cabin crew members that align with the airline's brand and customer service standards.
• Prepare training schedules, book training venues, and ensure all required training materials are available and up-to-date.
• Support in evaluating the effectiveness of training programs and make recommendations for improvements.
• Handle logistical aspects of training sessions, such as setting up training rooms, specialized classrooms, arranging necessary equipment and materials, and ensuring a conducive learning environment for trainees.
• Keep up to date with industry trends and regulatory requirements related to cabin crew training.
• Assist in monitoring post-flight feedback, assessing cabin services training courses, and proposing amendments or new training courses where required, as part of the company's continuous service improvement strategy.
• Maintain accurate and organized training records for cabin crew members.
• Facilitate communication between the Training Specialist and cabin crew members regarding training schedules, updates, and any changes to training programs.
• Ensure that all training activities adhere to aviation regulations, safety protocols, and company policies.
• Ensure training activities meet the organization's financial objectives by selecting efficient and cost-effective training activities.
• Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer, and HR.

Skills Required for the Role:

• Organizational skills
• Teamwork
• Strong interpersonal skills
• Time management
• Attention to detail

Key Performance Indicators:

• Training Completion Rate
• Training Program Efficiency
• Training Material Accuracy
• Customer Satisfaction
• Time and Resource Utilization

Key Interfaces:

• Internal Interfaces:
• Training Specialist: Collaborate closely with the Training Specialist to support the design, implementation, and evaluation of training programs.
• Cabin Crew Members: Interact directly with cabin crew members during training sessions and ongoing development activities.

Educational and Experience Requirements:

• Minimum Education Requirements:
• Bachelor's degree from an esteemed university.
• Credentials from an esteemed Cabin Crew Institute.
• Experience:
• Minimum: 5+ years of relevant experience in Cabin Crew Training.
• Desired: 10+ years of experience in Cabin Crew training administration. In-depth knowledge of aviation regulations, safety protocols, and customer service principles.