Manager - Cargo Operations

About the Role:

My Client is one of the world leaders in Logistics & Supply Chain. They are looking for a Manager - Cargo Operations for their Mumbai Office.

1. End-to-End Operational Ownership:

- Lead complete cargo lifecycle management - booking to discharge.

- Oversee vessel planning, cargo allocation, stowage compliance, and turnaround performance.

- Ensure optimal utilization of fleet capacity and port infrastructure.

- Drive service reliability and schedule adherence across GCC ports.

2. Governance, Compliance & Risk Management:

- Ensure strict adherence to maritime regulations, port authority norms, customs requirements, and international shipping standards.

- Govern SOP adherence and internal control frameworks.

- Lead internal and external audits, compliance reviews, and risk mitigation initiatives.

- Maintain system integrity across cargo management platforms (ERP, TOS, Cargo Management Systems).

3. Financial & Cost Control Accountability:

- Own operational P&L components including port costs, demurrage, detention, stevedoring, and vessel turnaround costs.

- Drive cost optimization initiatives while maintaining service standards.

- Monitor budget vs. actual performance and implement corrective actions.

- Improve contribution margins through operational efficiency.

4. Performance & KPI Governance:

- Establish and monitor KPIs such as Vessel Turnaround Time (TAT), Berth productivity, Cargo damage/loss ratio, Port cost per TEU/ton, and On-time sailing performance.

- Drive continuous improvement programs.

5. Stakeholder & Vendor Leadership:

- Manage relationships with port authorities, terminal operators, customs officials, freight forwarders, and shipping agents across GCC.

- Oversee contracts and SLAs with service providers.

- Partner closely with Commercial, Finance, Safety, and Technical teams.

6. Digital & Systems Governance:

- Ensure accuracy and integrity of cargo documentation and operational systems.

- Drive digitalization initiatives and process automation.

- Lead system enhancements for planning, tracking, and financial control.

7. Team & Organizational Leadership:

- Lead multi-location GCC operations teams.

- Build leadership strength and succession planning.

- Foster a safety-first, compliance-driven, performance-oriented culture.