Manager Capacity Building and Knowledge Management - Patna
Crisil · Patna · onsite · Posted 37d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Manager Capacity Building and Knowledge Management - Patna
Department
None
Job Description
We are hiring a Manager Capacity Building and Knowledge Management for a full-time PMU role based in Patna . The role will lead training design, capacity-building planning, stakeholder learning, knowledge documentation, communication support, best-practice capture, grievance redressal support, and change management activities.
The position requires experience in designing and delivering capacity-building programmes, developing learning materials, facilitating workshops, documenting knowledge products, and engaging with government and institutional stakeholders.
Key Responsibilities
- Develop a capacity-building strategy and annual training plan for programme stakeholders.
- Conduct training needs assessments for institutions, implementation partners, field teams, and government stakeholders.
- Design and deliver workshops, orientation sessions, training modules, toolkits, SOPs, handbooks, FAQs, and learning materials.
- Facilitate learning sessions for institutional teams to strengthen implementation quality, reporting, compliance, industry engagement, and sustainability.
- Document best practices, case studies, implementation models, lessons learned, process notes, and replicable approaches.
- Support stakeholder communication, outreach, and engagement activities.
- Prepare presentations, knowledge briefs, workshop reports, event documentation, communication material, and learning notes.
- Support grievance redressal processes by tracking issues, documenting complaints, coordinating follow-up, and monitoring resolution.
- Apply change management approaches to improve stakeholder adoption, institutional ownership, and programme effectiveness.
- Conduct feedback exercises to assess training effectiveness, capacity gaps, stakeholder readiness, and change-adoption progress.
- Coordinate with government teams, training institutions, industry partners, field units, and implementation agencies.
Qualifications
- Postgraduate degree in Management, Public Administration, Social Sciences, Education, Training, Communication, Media, Human Resources, Organizational Development, Development Studies, or related discipline.
Skills
- Minimum 10 years of relevant experience in capacity building, training design, knowledge management, stakeholder engagement, communication, or change management.
- Experience in designing and delivering training programmes, workshops, learning materials, and knowledge products.
- Exposure to grievance redressal and change management initiatives, preferably in government, mission-mode, or development-sector programmes.
- Strong facilitation, communication, documentation, and stakeholder coordination skills.
- Ability to work full-time from Patna , with travel as required.
Open Positions
None
Mandatory Skills
Content Management,Knowledge Management,Capacity Building,Training Program Design,Change Management,Stakeholder Engagement,Community Outreach,Workshop Management
Education Qualification
Postgraduate degree in Management, Public Administration, Social Sciences, Education, Training, Communication, Media, Human Resources, Organizational Development, Development Studies, or related discipline
Experience
10 to 12 years
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
hrsdContent Managementknowledge managementfacilitationworkshop managementcapacity buildingCoordinationtraining needsChange ManagementTrainingHR Generalist ActivitiesCommunication SkillsDesignExit FormalitiesDocumentationRecruitment
About Crisil
Crisil
Analytics & KPO
4.7k+
employees
1987
39 years old
Mumbai,Maharashtra
India
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Crisil is an agile and innovative, global analytics company driven by its mission of making markets function better.
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