GURUGRAM · FULLTIME
Manager, Candidate Team
Satya Saluja Literacy Foundation
Gurugram · onsite · Posted 4d ago
Sourced from
Undisclosed7–12 yrsfulltimeGurugram
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Section · 01
About this role
End-to-End Operations Management
- Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.
- Drive key milestones and identify operational gaps and risks and drive timely resolution
- Ensure SOP adherence while proactively identifying and resolving operational gaps.
Candidate & Partner Management
- Own candidate concerns and escalations, ensuring timely resolution and clear communication.
- Build strong relationships with university partners and act as a key POC for their requirements.
- Monitor partner performance and drive improvements in delivery and experience.
Stakeholder & Cross-Functional Management
- Coordinate with university partners, campus POCs and Corporate teams for seamless execution.
- Drive cross-functional alignment, clear ownership and timely closure of dependencies.
- Manage escalations with urgency, maturity and effective communication.
Team Management & Accountability
- Lead and support campus/team POCs across candidate and partner operations. - Delegate responsibilities, track deliverables and drive timely execution.
- Review performance and foster a culture of ownership and accountability.
Data, Performance & Reporting
- Track candidate, partner and operational metrics to monitor performance.
- Analyze trends and identify recurring issues, risks and improvement opportunities. - Drive regular reviews and maintain accurate dashboards, trackers and reports.
Process Improvement & Operational Excellence
- Identify recurring operational challenges and implement sustainable solutions.
- Standardize processes and drive consistent SOP adoption across teams and campuses.
- Continuously improve efficiency, TATs, candidate experience and partner satisfaction.
Required Skills
Stakeholder Management Communication
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Process Improvementteam managementPartner ManagementStakeholder ManagementoperationsOperations Management