Manager Campaign Business Systems Analysis

Job Summary

Overview About Business Unit: The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle - from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

The role of Manager in Campaign at Epsilon exists to ensure the seamless and high-quality delivery of digital campaign and web strategy projects, across multiple client accounts. The purpose of this role is to support key client account teams, provide strategic support to Account delivery leaders, and drive business growth and revenue targets through compelling digital solutions.

Why we are looking for you: A Manager has good understanding on delivering technical solutions and will be owing delivery of technology project(s) for Epsilon. He / She works with differenpartnersrs, collaborates with team, plans work and delivers technology related projects.

What you will enjoy in this role: The Manager role within the Marketing Platform ( AJO,AEP, ACC) team is pivotal in driving client value through the implementation of marketing platforms for driving campaigns. Understanding business requirements and working with architect on technical solution Develops relationships with senior business partners and ensures appropriate level of engagement. Ensures clients partner objectives are aligned with the proposed business solution being offered by Epsilon.

Responsibilities

• Understanding business requirements and working with architect on technical solution
• Develops relationships with senior business partners and ensures appropriate level of engagement
• Proactively manages contractual obligations
• Drafts SOW and contract documents with clients and vendors
• Review third party/vendor contracts/SOWs and ensure it is upto the mark
• Creates innovative methods and defines templates for estimation
• Manage a team of technical resources for performance
• Continuously appraise team performance and provide feedback
• Successfully plans and implements multiple projects
• Reviews technical estimates, analyzes risks and plans projects
• Understands business needs and articulate effectively to team for arriving at a solution
• In due course understand CMS implementations and become SME for different verticals of business solutions handled in Epsilon DX
• Manage third party dependencies and escalate on time
• Report project status on a periodic basis with timely escalations
• Ensure delivery processes are being followed
• Manage global teams and partners across other geographies(primarily North America)

Qualifications

• 4-year college degree in a technical field or equivalent
• Adobe campaign related certification is must.

Required Technical Skills

• Qualification: Graduate or postgraduate degree preferably in Computer Science
• Agile SAFe2
• PRINCE2/CSM Certifications
• Experience: 11- 15 Years Experience in delivering Adobe, AJO, ACC based applications
• 5+ Years Experience in delivering Digital/Marketing operation project
• 3+ Years Experience in MS-Project
• Experience in Agile project management tools
• Good communication
• Good knowledge on E-commerce Digital domains involving multiple third-party integrations
• Create strategic plans considering end objectives
• Create end-to-end project management plans
• Create and track project schedules
• Strong in MS-Project
• Strong in Agile project management tools like JIRA
• Experience in conducting workshops for requirement gathering

Other Experiences

• Experience in Globally Distributed Delivery Model is highly preferable
• Having software development background is preferable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.