Manager-Call Centre Quality
PS Group · Kolkata · onsite · Posted 64d ago
Undisclosed10–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Own End to end call quality across inbound and outbound calling for all real estate projects, in partnership with sales heads who own the project script.
Design and maintain the call QA rubric and scoring methodology for both inbound and outbound,
Design and maintain the call QA rubric and scoring methodology for both inbound and outbound,
Sourced from naukri
Skills
Customer ExperienceCustomer EngagementCustomer Retentioncustomer satisfactionCustomer SupportCustomer FocusPresales
About PS Group
PS Group
Real Estate
201
employees
1985
41 years old
Kolkata, West Bengal
India
₹5.9L PA avg
Avg at PS Group
About
PS Group is a leading real estate developer in East India, recognized for creating award-winning green building projects and advancing sustainable architecture.
Industries
Real EstateEngineering & Construction
Employee ratings
10 reviews
3.7/ 5
Culture
3.4
Career growth
3.5
Work-life
3.4
Employees rate it well for
Work-Life Balance37Overall Company37
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