Manager - Business Systems & Automation

Key Responsibilities

• Own and continuously improve the Zoho CRM, Creator and related ecosystem, with a focus on simplification, scalability, data quality, and user experience.
• Review existing CRM/Creator architecture and redesign processes, forms, workflows, modules, and integrations where required.
• Build and enhance automation, workflows, APIs, custom functions and integrations using tools such as Deluge and other technologies.
• Identify and build AI Agents, GenAI and intelligent automation use cases to eliminate manual processes and improve productivity.
• Partner with business teams to understand pain points and convert them into technology-led solutions.
• Drive integration across Zoho and other enterprise systems to create a connected and efficient operating environment.
• Develop dashboards, reports, controls and data solutions to improve Revenue Operations visibility and decision-making.
• Evaluate new Zoho and emerging technology capabilities and proactively identify opportunities for improvement.
• Work closely with stakeholders and technology teams to drive implementation, adoption and continuous improvement.
  
  

Experience & Skills

• 8- 12 years of experience in Business Systems, Revenue Operations, Digital Transformation, Automation, CRM, or similar roles.
• Strong hands-on experience with Zoho CRM / Zoho Creator or comparable platforms.
• Good understanding of CRM architecture, workflows, APIs, integrations and databases.
• Hands-on coding experience in Deluge, SQL, Python, JavaScript or similar is preferred, but not mandatory.
• Experience building AI Agents, GenAI solutions, automation or intelligent workflows is a strong advantage.
• Strong problem-solving skills with the ability to simplify complex processes and systems.
• Ability to independently take a requirement from business problem solution design build implementation.
• Strong stakeholder management and communication skills.
• Experience in Digital, Media, Advertising, SaaS or B2B environments is a plus.