Manager - Business System Analyst

Role Summary Technical Skills

• Programming: COBOL, Shell Script, JavaScript, XML, HTML
• Database: Oracle, DB2, SQL
• Systems & Tools: Ingenium, Putty, Beyond Compare,
• Operating Systems: UNIX/Linux, Windows
• Other Skills: Web Services, API Integration, Debugging, Batch Processing

Key Responsibilities Application Development & Enhancement

• Develop and maintain applications using COBOL, Shell scripts, SQL, XML, and web services
• Strong experience in writing complex SQL queries.
• Implement change requests (CRs) and system enhancements
• Modify and optimize existing modules for better performance and compliance
• Work on policy administration workflows within Ingenium platform
• Provide L2/L3 production support for insurance applications
• Handle incident (IID) and problem (PID) tickets within SLA timelines
• Diagnose and resolve batch abends, system issues, and data inconsistencies
• Perform root cause analysis (RCA) and recommend preventive measures
• Conduct unit testing, system integration testing (SIT), and regression testing
• Validate business scenarios in pre-production environments
• Support deployment activities using tools like Beyond Compare
• Ensure release readiness and post-deployment validation

Database & Data Management

• Execute SQL queries, data fixes, and data validation
• Manage DB2/Oracle operations including binding and performance tuning
• Support data migration and batch processing activities

Batch & System Operations

• Monitor and support batch jobs and month-end processing activities
• Troubleshoot and fix critical batch failures in real time
• Ensure smooth processing of business-critical insurance operations

Stakeholder Communication

• Provide regular status updates in daily/weekly meetings
• Coordinate with cross-functional teams and offshore/onshore stakeholders
• Present insights using Excel, PowerPoint reports, and dashboards

Domain Expertise

• Life Insurance (Primary domain)
• Policy Administration Systems - Ingenium
• Products: Life Insurance, Annuities, Pension, Disability & Health Coverage
• Strong understanding of end-to-end insurance lifecycle

Education

• B.Tech / B.E./ MCA

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