Manager Business Performance & Customer Insights (Analytics & SAP/OTC
Amgen · Hyderabad · onsite · Posted 59d ago
Undisclosed8–13 yrsfulltimeSourced from
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About this role
Manager Business Performance & Customer Insights (Analytics & SAP/OTC Performance Focus)
Position Summary
We are seeking a technically skilled and insight- driven Manager to join the BPCI team, focusing on data analytics , SAP/OTC performance metrics , and dashboarding . This role is responsible for delivering operational transparency and business intelligence through performance dashboards, metric development , and automation that support Amgen''s global OTC strategy .
The role will enable a culture of data- driven decision -making and operational excellence across regions by owning analytic capabilities and working collaboratively with internal partners to scale solutions. You will support performance tracking, analytics innovation , and continuous improvement efforts .
Key Responsibilities
- Design, build, and maintain interactive Power BI dashboards and reports that monitor critical OTC performance metrics across order management, returns, chargebacks , credits , and customer complaints .
- Translate business needs into scalable data solutions using SAP ERP, Salesforce and other enterprise systems.
- Partner with global GCX, Supply Chain, and DTI teams to ensure data accuracy , standardization , and effective reporting for key business processes.
- Lead development of new metrics and reporting frameworks to measure operational effectiveness , customer experience , and digital adoption trends.
- Provide analytics support for strategic initiatives such as process automation , system integration , and continuous improvement projects .
- Drive insights on customer behavior and pain points by integrating multiple datasets and collaborating with the Customer Journey, Service Delivery, and Product teams .
- Establish governance around dashboard design, data sources , and reporting standards to ensure consistency and alignment with enterprise objectives .
- Deliver training, documentation , and self-service tools to enhance analytics capabilities across the GCX team and business partners .
- Identify automation opportunities and influence technology enhancements to improve data accessibility and reduce manual reporting effort .
- Provide proactive analysis and early-warning indicators to support operational risk mitigation and business continuity planning .
Basic Qualifications
- Bachelor''s degree in Business, Analytics , Computer Science, Engineering , or a related field.
- 8+ years of experience in analytics , data management, or business intelligence roles within pharma, biotech , or healthcare.
- Proven experience with SAP ERP, Salesforce , and analytics platforms like Power BI and Tableau.
- Demonstrated understanding of OTC processes and ability to connect data with business outcomes .
Preferred Qualifications
- Bachelor''s degree in Business, Analytics , Computer Science, Engineering , or a related field; advanced degree preferred .
- 8+ years '' experience in analytics , data management, or business intelligence roles within pharma, biotech , or healthcare.
- Proven experience with SAP ERP, Salesforce , and analytics platforms like Power BI and Tableau.
- Strong understanding of OTC processes and ability to connect data with business outcomes .
- Excellent data storytelling and visualization skills; comfortable communicating technical insights to non- technical audiences .
- Demonstrated success in working in matrixed environments and supporting global teams .
- Strong analytical thinking , problem-solving , and project management skills.
Key Competencies
- Analytical Conceptual Thinking
- Performance Measurement Reporting
- Data Integration Visualization
- Problem Solving Continuous Improvement
- Collaboration Communication
- Digital Fluency Innovation
Sourced from naukri
Skills
SAPAutomationStorytellingservice deliveryAnalyticsPower BiTableauERPSupply ChainData Managementsalesforce
About Amgen
Amgen
Biotechnology
1.5k+
employees
1980
46 years old
Hyderabad, Telangana
India
About
Amgen operates in the biotechnology sector, developing and delivering advanced medicines to address critical health challenges globally.
Industries
BiotechnologyBiotech & Life sciences
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