Manager - Business Partner Support

Role Summary:

Responsible for managing and supporting franchisees and business partners across onboarding, account servicing, depository operations and client lifecycle management within the broking ecosystem.

Key Responsibilities:

• Handle franchisee and business partner support activities.
• Manage Demat and Trading Account Opening
• Process onboarding requests with accuracy and compliance adherence.
• Handle KYC, CKYC, PAN, Bank, Nomination and client modification requests.
• Coordinate with internal teams for partner query resolution and escalations.
• Process account closure, transmission, dematerialization and rematerialization requests.
• Handle DIS verification, pledge and unpledge activities.
• Provide process training and operational support to franchisees.
• Ensure adherence to CDSL, NSDL and regulatory guidelines.