Manager Business Operations

Job Description

Position Title - Manager Business Operations

Reporting To: Founder & CEO

Department: Business Operations

Location: Remote ( Work from Home )

Employment Type: Full-Time

Client Name : Coacheasily

CoachEasily, a fast-growing EdTech company that helps coaches, trainers, consultants, and entrepreneurs build successful coaching businesses.You can learn more about us here:

https://www.coacheasily.com

Your Role: Manager Business Operations

Role Definition

The Senior Manager Business Operations is responsible for driving organizational execution, accountability, operational excellence, and business performance across the company.

The role acts as a strategic execution partner to the Founder by ensuring alignment across departments, monitoring business performance, improving productivity, supporting hiring initiatives, and driving operational efficiency.

This position requires a highly organized, proactive, and results-oriented leader who can manage multiple stakeholders, solve operational challenges, and ensure seamless execution of key business priorities.

Responsibilities & Deliverables

1. Team Accountability & Execution Management

Responsibilities

• Manage and monitor Accountability Coaches and team members.
• Conduct daily task reviews and performance follow-ups.
• Ensure completion of assigned deliverables within agreed timelines.
• Track progress against commitments and business priorities.
• Identify bottlenecks and remove execution barriers.

Deliverables

• Daily accountability review reports.
• Weekly task completion dashboard.
• Timely resolution of execution delays.
• Improved productivity and ownership across teams.

2. Performance Management

Responsibilities

• Track daily activities and key performance indicators.
• Monitor performance.
• Review calls, follow-ups, meetings, demos, conversions, and closures.
• Analyze trends and identify improvement opportunities.
• Collaborate with sales leadership to improve execution.

Deliverables

• Weekly and monthly KPI dashboards.
• Recommendations for performance improvement.

3. Founder Support & Business Coordination

Responsibilities

• Act as the primary execution support for the Founder.
• Coordinate daily operational priorities and business initiatives.
• Track action items arising from meetings.
• Ensure timely completion of strategic projects.
• Coordinate communication across departments.
• Provide regular updates and business insights to the Founder.

Deliverables

• Founder action tracker.
• Weekly business review reports.
• Project progress updates.
• Cross-functional coordination and follow-through.

4. Recruitment & Hiring Support

Responsibilities

• Conduct first-round interviews in collaboration with HR.
• Assess candidates for capability, culture fit, and potential.
• Coordinate hiring processes with department leaders.
• Support onboarding and integration of new hires.
• Assist in workforce planning and talent acquisition initiatives.

Deliverables

• Interview evaluation reports.
• Hiring process coordination.
• Improved recruitment turnaround time.
• Effective onboarding experience.

5. Team Management & Organizational Alignment

Responsibilities

• Strengthen communication and collaboration across teams.
• Resolve operational challenges proactively.
• Escalate critical business issues appropriately.
• Ensure team alignment with company objectives.
• Foster accountability, ownership, and high-performance culture.

Deliverables

• Improved team collaboration.
• Increased employee accountability.
• Enhanced organizational effectiveness.
• Positive team engagement and alignment.

6. Process Improvement & Operational Excellence

Responsibilities

• Identify process gaps and operational inefficiencies.
• Develop and implement SOPs and best practices.
• Drive automation and workflow improvements.
• Standardize reporting and operational processes.
• Monitor process effectiveness and continuous improvement.

Deliverables

• SOP documentation.
• Process optimization initiatives.
• Automation implementation.
• Increased operational efficiency and productivity.

7. Business Growth & Strategic Initiatives

Responsibilities

• Support execution of growth and expansion initiatives.
• Work with departments to achieve business objectives.
• Recommend innovative solutions for operational scalability.
• Participate in strategic planning and business reviews.
• Drive continuous improvement initiatives across the organization.

Deliverables

• Business growth project execution.
• Strategic initiative tracking.
• Operational scalability improvements.
• Continuous improvement recommendations.

Tasks & Activities

• Daily accountability review meetings.
• Operation excellence , Improvement in performance monitoring and reporting.
• Founder action-item tracking.
• Cross-functional coordination meetings.
• Recruitment interviews and hiring support.
• Team performance reviews.
• SOP creation and process documentation.
• Business review and reporting.
• Project execution tracking.
• Escalation management and problem-solving.
• Stakeholder communication and follow-up.
• Productivity and performance analysis.

Measurement Metrics (KPIs)

Team Accountability

• Task completion rate
• Project delivery adherence
• Escalation resolution turnaround time

After Sales Performance Improvement

• Daily activity tracking accuracy
• Improving Customer experience satisfaction leads towards next level of program

Founder Support

• Completion of key action items
• Strategic project execution rate
• Stakeholder satisfaction

Recruitment

• Time-to-hire
• Quality of hire
• Onboarding effectiveness

Process Improvement

• SOP implementation success rate
• Productivity improvement metrics
• Automation adoption rate

Business Growth

• Execution of growth initiatives
• Operational efficiency improvements
• Achievement of organizational objectives

Educational Qualifications

Essential

• Bachelors Degree in Business Administration, Management, Commerce, Engineering, Human Resources, Operations Management, or a related field.

Preferred

• MBA / PGDM in Business Management, Operations, Human Resources, Strategy, or Entrepreneurship.
• Certifications in Project Management, Operations Excellence, Lean Six Sigma, or Business Analytics will be an added advantage.

Skills & Competencies Required

Leadership Skills- Team Management,Stakeholder Management,Influencing Skills,Conflict Resolution,Decision Making

Business Skills -Business Operations Management,Sales Performance Tracking,Process Improvement

Analytical Skills - Data Analysis,KPI Monitoring,Reporting & Dashboard Management,Business Insights Generation

Communication Skills -Excellent Verbal & Written Communication,Presentation Skills,Meeting Facilitation,Cross-functional Collaboration

Technical Skills - Microsoft Excel (Advanced),PowerPoint,Google Workspace,CRM Systems, Business Reporting Tools

Personal Attributes - High Ownership & Accountability, Strong Follow-through.Proactive & Solution-Oriented,Detail-Oriented ,Ability to Work in a Fast-Paced Environment

Experience Requirement

• 815 years of experience in Operations, Founders Office, Business Management, Program Management, Operations, After Sales Operations, or General Management.Experience working directly with Founders, CXOs, or Leadership Teams preferred.Proven experience managing cross-functional teams and driving execution.Exposure to startups, coaching businesses, consulting firms, SaaS organizations, or high-growth environments will be an added advantage.